Scam, Wrinkled, Worn, Stay Away
I wasn't able to view inventory in my size prior to joining the service and providing my payment information. The clothing arrived worn out and discolored with unreasonable pricing should you want to keep an item. Nothing fit as sizing was way off. You get two rentals per month, so I was hoping for a better outcome for my next shipment, and I barely had any choices on what to rent in my size - 16/XL. I had two pages to choose from. I picked what I liked best, however, none would have been my choice and again, the clothing was worn out and nothing fit - almost like the clothing was shrunk by being washed so much. I use another popular service for years and they are hands down 100% better than this service and even less expensive. I signed up for discounted trial and then was told by customer service that I couldn't cancel before using their service for two months and they offered a discount for me continuing to the third month. Customer service was responsive, but they replied in circles and told me that they couldn't offer me a refund at all and they couldn't cancel my contract without charging me for the second month. I wasted $100 and the funny thing is that they are also committing fraud because even after I cancelled my contract, they kept trying to attempt to charge my credit card. However, I had locked my card so I would get notifications of them trying to charge me - they tried to push through four additional small charges. I opened a dispute with my credit card company. Also their clothes come extremely wrinkled wrapped in tiny bags stuffed into a bigger bag. Other rental services send clothing on either hangers or rolled neatly into a nice zipped up package. Returning items is not convenient either and you have to wait for them to get your order back in order to unlock your next shipment. STAY AWAY from this company and try another service. RTR and Nuuly are amazing.