Return made extremely difficult and required I pay tariff
I have had the same experience as others in trying to return a pair of shoes that were clearly not the ordered size (namely, to keep the shoes and offering a discount on another pair of shoes). On top of that, they told me I needed to pay a tariff. But gave little other information. This is all clearly to try to persuade me from returning the shoes. Here is what they said in an email: Please be responsible for the declared value tariff of the returned package ： If you want to fill in the declared value after the real value, please pay the tariff of the package before you send the package out. If the package we receive incurs a different cost, we will refuse to sign it. You need to make sure the returned package is free when we sign it, thank you! We will process your refund as soon as we receive the return and the refund will be sent back to your payment channel. When you have completed the return, please provide the return tracking number for faster processing of your refund. Please send the items to the following address: (within 14 days of receiving the package): To: Kaegreel.com Address: A413, Building 1, Rongxi Center, Jiangnan Avenue South Road, Haizhu District, Guangzhou City: Guangzhou Province: Guangdong Country: China Postal code: 510288 Phone: 13826018392