Our Sales Rep (Jonathan...very…
Our Sales Rep (Jonathan...very professional... his assistant (Melanie) seemed to have too much going on with the business or her life... after Jonathan turned the follow up process over to Melanie, the process dramatically slowed down... we were required to provide much of the same information over again on serveral issues. At times we were wondering if they were purposely slowing the process and were thinking that maybe from Rocket Mortgage perspective we just didn't qualify or their were other issues going on that we were not privy too..in the end we did qualify and the process was completed. Delays were partially our fault as we were dealing with a wedding and were traveling... As far as rating the service we have no other company to compare to as this is our first and last experience with a reverse mortgage process.