Had an issue, was resolved, and now loving the litterbox
I previously purchased a fountain and feeder for my cat from Oneisall and was pleased with the quality and price, so I figured that it would be worth it to try the automatic litterbox also. It was MUCH cheaper than competitors and looked to be much safer as well. I got a 5-pack of the bags for it and also the step to make it easier to enter/exit. When it arrived, it was rather easy to set up (and get it on the network, since this was the pro model with app support). It seemed like it worked great but I was not sure since this was my first automatic litterbox from anywhere. Turns out this one had an issue, which happens, and I'm including it so others know it can happen and not freak out. Like I did. I mean, I freaked out and was a jerk to support--it was a big expense to me and I was very upset. But these things happen, no product is ever perfect, and there will always be issues between manufacturing and shipping that can happen and is not indicative of the product itself. Support was great, asked the standard questions and for video as outlined, and a replacement was promptly sent out. So I might have had an issue with the first one but the customer service from Support was on point and resolved the issue. My new one is set up again and seems to be working perfectly. I definitely get why these could have issues (ALL decent automatic litterboxes, not just this one) because they have a LOT of sensors and can be very sensitive, and I'll take that any day over an endangered cat. So if you're luckily unlucky like me, where the odds for winning the lotto are tossed in favor of odds of getting hit by lightning, don't freak out--just call or email support and they WILL get back to you and take care of it. It might take a couple of days to get everything sorted but it gets sorted quickly. I blame places like Amazon and such for giving us such unrealistic expectations with turnaround times for issues.