My Order Never Arrived & They won't Refund My Expedited Shipping I Paid For.
I ordered two items on November 19th 2019, paid for expedited shipping and for insurance. We had a Christmas party on December 7th and we had to come dressed as our favorite Christmas character. My husband's Santa pullover arrived late, but in time for the party. By 12/03/19, my Mrs. Santa dress still had not arrived. I tried contacting RoseGal, but you can't get a live person. I tried putting in a support ticket, but each time I filled out the claim, it would not allow me to enter in the Order #, so I could never get to Support. I was finally able to reach someone via Messenger. My dress was on back-order and it would not dispatch until 12/06/19, therefore it would not arrive in time for our Christmas party the next day. By this time, they were out of pretty much all Christmas costumes and nothing else to choose from. I asked for the expedited shipping and insurance money back and for a refund. They said they could not give me the extra money I paid for expedited shipping, nor could they provide me with the insurance money back even though they did not deliver my dress. They never sent me an email letting me know my dress was on back-order. Now I have to go to Amazon and pay extra to have a dress shipped in time for the Christmas party on 12/07.