Wouldn't shop with them again
UPDATE: I did eventually receive a reply and was able to return item, I'm sure paying with PayPal helped in this process, refund was prompt. ORIGINAL: I have shopped with Essenther before and had no problem returning items and receiving a refund. This latest time though I received an email stating they would send out a replacement item 'free of charge' instead of returning the item for a refund. Considering I dislike the original item, I certainly don't want another one. Their website says 30 Day Returns, I really hate these dodgy practices. I won't be shopping with them again. Luckily I paid with PayPal and hopefully they will sort it out.