Essenther (essenther.com) has a 1.9 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many people experienced frustrating obstacles with customer support, noting long delays and automated responses that made resolving issues nearly impossible. Consumers also stated receiving defective merchandise or incorrect clothing sizing, followed by a complicated return process that prevented proper refunds.
Some reviewers were happy with the soft fabrics and comfortable feel of specific items that fit well. A few other consumers also praised the supportive designs and accurate sizing available for certain purchases. People mentioned that the products worked very well for everyday wear once the right size was found.
Auto-generated from all reviews of this business. For reference only.
Zero stars!
BUYER BEWARE: Poor Customer Support & Hidden Return Fees🚨
Sharing my experience so others don't fall into the same trap. I attempted to process an exchange/return with them for over a month and the experience has been a nightmare:
🚩 Hidden Fees: Nowhere on their site or checkout page did it state that buyers are hit with undisclosed return shipping/deduction costs.
🚩 Automated Delays: Customer support continuously responds with generic copy-paste scripts to avoid resolving the issue or processing a refund.
🚩 Zero Accountability: They drag out communication hoping customers simply give up on their money.
Save yourself the headache and buy from a company that values basic transparency and real customer service. #CustomerServiceFail #ShoppingReview #essenther #FraudAlert #nightmare
I purchased four front closure bras in August. After one to two wears the metal rod that slides into the metal clasp had already broken and would no longer latch at the bottom so I cannot wear any of them. They said since it was beyond the 30 days they couldn't do anything. A weak guarantee telling me a product will only last one wear and less than 30 days.
Where do I begin? I'm not sure if it could qualify as a 'scam' per say, but it doesn't operate like a normal online business either.
I ordered 2 bras. I did not receive a receipt and no money was taken from my PayPal account. The next day, there was still no evidence of a transaction so I thought I had not completed the order so I did another order. Again no receipt. Later that day, 2 tracking numbers appeared in in my Australia Post app from Amazon. This was a mystery as I had not ordered from Amazon. Later, I saw 2 receipts from 'Tsinlo' in my PayPal account. I tried to completed a contact form on the Essenther site. They would not send me a verification email after various attempts. Also I never received an order number with which to refer. I sent an email to the one provided on the PayPal site. I also send an email to the Essenther site. I received a response from the PayPal listed email address which wanted to know the tracking numbers. By then, the 2 'Amazon' parcels had arrived and was missing one bra so I generated a dispute with PayPal. In the meantime, I received 2 more tracking numbers. This time from 'Tsinlo'. One of the packages was delivered to someone hundreds of kilometres away and the other is in transit to an unknown destination at this point. Ironically, the 3 bras I have received seem to be ok, but time will tell. There seems to be no head company and I feel that the online store may be a dummy site? A very weird experience.
I can’t reach anybody from the customer service. For a return you HAVE TO contact the customer service but nobody is answering you ! Please be carful!
@Customer Service - CAN I PLEASE GET AN ANSWER??
The bra I ordered (order placed 16 Sept, delivered 22 Sept) was too big everywhere. I emailed customer service on 26 Sept to ask for an exchange. They only replied on 8 Oct, didn't offer the exchange, and gave me a return address in Helmstedt, Germany, which turns out to be a clothing donation charity (Deutsche Kleiderstiftung), not the company. Return shipping is at the customer's expense.
They also offered to refund only 40% if I kept the item, and asked me not to leave a review or open a case.
If you're unsure of your size, don't order here: getting a refund or an exchange is made as hard as possible.
Sur Trustpilot, on te demandera la date de ton expérience : mets le 8 octobre 2026.
The front hook on the bra won’t open. I’ve been going back and forth with them asking to return it. After several emails, now they want a photo. Horrible customer service! It seems shady.
If anything goes wrong, they will send you the same robotic messages for weeks asking for the same information again and again and never responding with a solution Be prepared to lose your money if their bras are faulty or don't fit you.
I am really nervous that this might be a scam I bought 2 Bra on the 17th and it was Not sent to me, the Track number from DHL shows that they didn’t even delivered to DHL yet… I am afraid that is a scam and I won’t have my Money or the Bra.
The items do not live up to the hype, they flatten and look nothing like their ads. My requests to return the items with full tags, original packaging and only tried on have gone completely into some kind of customer service void, obviously do not honour their returns policy. Don't bother, just another brand better at marketing than actually providing a quality product.
I usually have a poor experience with online vendors. However this was a positive. I bought 2 bras. Different front closure styles. The fit is true to size. The feel is lovely. The comfort level I will give a high five. All in all a good experience. I have no idea what it might have been like if I needed to return.
Out of the 8 items I needed to return 7,
They will not provide me with a return address and are acting all sketchy that the cannot do a refund but send me new items when I just want a refund. It is impossible to get a hold of them and every time I email them they get back to me a week later. This has now being going on for over 3 week!
Terrible experience with a terrible company! The bras are not what they advertise. They're also from overseas (China I believe)... although you'resupposed to send back items to an addressin Arizona if you'reasking for a refund. There's no customer service phone number. The only way is to email them. However, they do not respond quickly. It takes myltiple attempts to get them to respond. They are difficult with returns and refunds. They insist i. You keeping the item instead. They mught offer to send you a replacement for a cheaper price so thst you don't have to ask for a return and refund. The reason for this is because YOU are paying for shipping the item back to them to their Arizona address. So, i paid around $26 for a terrible bra that i can't use and would pay almost $15 (if via post office) or almost $17 (if via UPS) to send it back to them for a refund... hoping that they approve the refund. Does that make sense to you as a customer or a decent, ethical business person??? It does not make sense to me. I'm donating the terrible bra, and i lost my money and almost my sanity dealing with them. Do yourself a favor, stay away from this company. I wonder if they would do this if their customers were men and how that would work out for them...
I really struggle to find a adfortable strapless bra for my sizes 85E. I have expensive ones over 100 euro. So i thought i try this one. I really like this one. Great support on the sides but also foryour breasts!! Soft material en it is indeed minimizing. You can but shoulderband on it and that works perfect. So i really reccomand essenther for the strapless bra's, certainly for woman with bigger breasts! Very happy quality and pricewise!
Received one pair of sports bra, fits perfect 👌. Ordered accidentally another pair wrong size and contacted customer service, they promised to deliver right size free of charge, and so did they 🥳. I'm very happy and pleased with product and service. Took a bit time to arrive, but thats ok.
Halara
Miss Mary of Sweden
Leishape
Joom
Celeste D'or Curve
Shop Essenther
PUFFIT
Lovelia Shop