Essenther (essenther.com) has a 1.9 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Most reviewers were unhappy with their experience overall. Many people experienced frustrating obstacles with customer support, noting long delays and automated responses that made resolving issues nearly impossible. Consumers also stated receiving defective merchandise or incorrect clothing sizing, followed by a complicated return process that prevented proper refunds. Some reviewers were happy with the soft fabrics and comfortable feel of specific items that fit well. A few other consumers also praised the supportive designs and accurate sizing available for certain purchases. People mentioned that the products worked very well for everyday wear once the right size was found.
Auto-generated from all reviews of this business. For reference only.I really must learn to read reviews before purchasing online! I bought a front fastening bra which arrived eventually to the UK about 10 days later. The front metal fastener just will not open no matter what I tried, and I did try!! To be fair they have responded to my emails and sent me little videos of how to open, but to no avail! They have offered me a replacement without returning the bra, so we will see what happens! More later!
Should have known better. Next time I will read reviews before I buy. The bra itself is really comfortable but unfortunately the front clasp broke. Asked for it to be replaced as I had only worn it half a dozen times. There policy is after 30 days don’t want to know about it. Stay away from this site. That's just not good enough
Will not buy again, the bra is great, but the front clasp broke only after 2 or 3 months and they refuse to send a refund, new bra or even a new clasp. I am so disappointed, as a larger bra size this bra was so comfortable, but they are standing by their "not their problem after 30 days" policy. This is such bad business, but speaks volumes about the quality of the product.
Front closure snap is fused!! Will NOT open… hopefully I will get a response from customer service!!! Was looking forward to perhaps a new bra line :/ Will keep all posted as to their customer service.
Bought 2 Racerback bras 7 October. No confirmation email received but payment immediately charged to me credit card. Support messages do not send confirmation emails or provide a confirmation number. Have to dispute via my bank now. This smells scammy.
I ordered 3 bras Full Coverage Wireless Unlined Bras - I was worried after reading the reviews and figured I’d just wasted my money - I live in QLD Australia. I couldn’t be more wrong this story has a happy ending! The bras arrived in 7 days they are beautiful quality, just so lovely even the hook and eyes are gorgeous - super modern, great coverage - I’m so relieved and so happy. Fit is true to size. I will definitely order more now I have seen the great quality and quick delivery. I was also worried they would be too thin being unlined but better than my other bras I have bought from major department stores locally. TBH I am 100% happy.
How do I put this front closure bra on when the clasp won't open??
Essenther returns policy states that you email them to request a return in order that they provide the return address (within 2-3 business days). However the return address is not provided and they offer to replace the item free of charge "in another sizes or colors" and you can keep the original purchase. On further negotiation with the Hong Kong representative via email, a Melbourne address is provided, and the choice to return or take up the replacement offer. Perhaps there was some confusion but obviously the process is not as straight forward as it should be.
3 Front close bras clasp broke so now useless. Would have been great if they lasted longer than 2 weeks. Thought I’d found the miracle bra. Not Australian as advertised. As I didn’t contact them can’t return. Offered me a 30% refund when I complained - not seen that as yet. Don’t buy.
I have been buying the front closing bra for the past year from Essenther.au /delimira.au, I have 7 of these bras in varying colours. I find them exceptionally comfortable and will keep buying. I find sometimes the hooks come undone and the bottom elastic curls. I know they come out of Hong Kong, and dont plan to try and do returns as I imagine it wont be easy. Maybe these bras are not the best bras, and the elastic and fabric is on the cheap side, but for me..I actually love them. I never feel it on when im wearing it..
Clothes arrived quickly and are lovely. But I need to return, and that is done by emailing a request. I did that 3 days ago and no response yet. Frustrating
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