Worst bras ever
Their customer service is as bad as their bras. Both bras have broken within three months, and there's nothing they can do about it (eye roll). Shop elsewhere!
About Essenther
Data updated- Website
- essenther.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 48 reviews
- Replies to negative
- 0% (0/87)
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Is Essenther legit?
Essenther (essenther.com) has a 1.9 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 69% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Many people experienced frustrating obstacles with customer support, noting long delays and automated responses that made resolving issues nearly impossible. Consumers also stated receiving defective merchandise or incorrect clothing sizing, followed by a complicated return process that prevented proper refunds. Some reviewers were happy with the soft fabrics and comfortable feel of specific items that fit well. A few other consumers also praised the supportive designs and accurate sizing available for certain purchases. People mentioned that the products worked very well for everyday wear once the right size was found.
Auto-generated from all reviews of this business. For reference only.What people say
I found this company earlier this year
I found this company earlier this year. I was searching for a Racerback bra in particular & that is when I came across Essenther. I have been highly delighted with these bras. My experiences with Essenther have all been positive. Since I purchased my first bra I have purchased more & will continue to do so in the future. Lovely comfortable bras, very good quality & reasonable prices too.
Love, love, love!
I ordered directly from company, not Amazon. Don’t know what all the negative reviews are about. I have placed 3 orders, all delivered on time or earlier. Bras are outstanding. True to size, comfortable, great quality and affordable. I’d give the company and product more than 5 stars if I could. Bravo!
Terrible
Terrible. Bras are 4 sizes smaller than listed and now not getting a response for a refund. Total scam
DO NOT BUY THE MINIMIZER STRAPLESS BRA
DO NOT BUY THE MINIMIZER STRAPLESS BRA. I wore this only for one day (with the straps) and ended up with blisters caused by the silicon. No idea how this happened - the material is clearly not safe. Also can’t seem to find an option for a full refund/money back guarantee.
Bought two bras through Amazon from…
Bought two bras through Amazon from this company only a few months ago. Both bras the under wire has snapped right in the middle. The wire pokes through the material and the ends have no plastic protector so the raw wire sticks into your skin. Wouldn't buy these again don't last
Incredible
Wow . I absolutely love this company. I did have a little issue but They sorted it without any fuss what so ever . They were so helpful and professional. The bras are so comfortable and fit perfectly. I’m now on my 3rd order and I can honestly say I will be ordering again. If your big busted like me . Then I recommend this company. I ordered the underwire miniserie 40-DD it’s that good I have it in 3 colours. It’s 5 stars from me.
I purchased 3 bra just over 30days ago
I purchased 3 bra just over 30days ago I loved the Bras but in s short time the front clasp broke rendering them useless. I did buy new clasps on Amazon and sewed them on myself. I contacted seller but they told me I was outside the 30 day return. NOT Happy.
Don’t order from this site
Don’t order from this site. Wrong bra was shipped and they won’t cover return fee or send shipping label.
I love the front closure bra and bought…
I love the front closure bra and bought a second. The clasp in the first broke. I contacted them, no return email. Then I saw the Mother’s Day sale and wanted to Purchase two more but wouldn’t permit purchase from NZ.
Broken Clasp after 3 wears
Whilst the bras that I purchased were excellent to start with, after only 3 wears the front clasp broke on one of them. I contacted them expecting great customer care only to be told that as it had been purchased over 30 days previously, I was not entitled to a refund or replacement. I would have expected a guarantee to be more than 30 days on a bra - and certainly the quality to withstand more than 3 wears - DO NOT PURCHASE unless you like throwing money away!
Refund problems I…
The bra didn’t fit even though I measured using their fitting guide and it’s very basic and flimsy and won’t give any support. Asked to return and they keep saying I can keep that bra and they will send me another one. I said I don’t want another one and they are going backwards and forth with emails saying now that I can keep the bra for a 50% discount. They want to keep my money at all costs. Goes to show how little they cost to make. Still waiting for a return address from them. I will be going to PayPal if they don’t refund me. Don’t buy they aren’t worth £22
Wouldn't buy from here again
Wouldn't buy from here again. Order 2 of the cross back bras and got 2 of something completely different.
underwear (high cut) paper thin
underwear (high cut) paper thin , huge and totally unwearable
Never buy from them
Never buy from them. Bought a wrong size and wanted a refund and the story changed. Their website states they will send you a refund address and you can send the items back; however, they didn’t want to send that and wanted to send me 3 items that weren’t even the size I wanted. Thank God I paid with PayPal and was able to raise a dispute which prompted them to eventually send the return address. After posting the item back, they then said I have to close the PayPal case for them to refund me.. another lie… I sent them proof on PayPals site that says an open dispute doesn’t stop a refund from being processed, then they responded saying they would charge a case processing fee for them to refund me through PayPal and that if I close the case it would be easier for them. Another lie… I have escalated things with PayPal and hope they can sort things out but save yourself from stress and never order from this site. Site seems legit but it’s just cheaply made products. Not worth it!!!
They won't return your items
They won't return your items. I sent my items back and they still didn't give me a refund. The items were still tagged and unworn. This is an Asian scam site. It looks legit but it's not. Don't buy!
Wouldn't shop with them again
UPDATE: I did eventually receive a reply and was able to return item, I'm sure paying with PayPal helped in this process, refund was prompt. ORIGINAL: I have shopped with Essenther before and had no problem returning items and receiving a refund. This latest time though I received an email stating they would send out a replacement item 'free of charge' instead of returning the item for a refund. Considering I dislike the original item, I certainly don't want another one. Their website says 30 Day Returns, I really hate these dodgy practices. I won't be shopping with them again. Luckily I paid with PayPal and hopefully they will sort it out.
I have emailed them no response
I have emailed them Several times re refund as they don’t fit and no response, I’m In Ontario 🇨🇦
Surely drop-shipped
The packaging was 100% drop-shipped. The underwear is SO thin. The bra I got was OK quality, hence the 2 stars instead of 1, but overall, it's not worth the price if you don't get a ridiculous sale.
One of the best bras ive ever had!
One of the best bras ive ever had!! Purchasing another one. I don't know why everyone carries on that they r in China, where do you think all your underwear comes from!!??
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