Leak Leak Leak Leak Leak Leak Leak, hey they leak.
**UPDATE#3** Contacted new company, they have completely ignored us, no initial response back or anything. At this point we are proceeding with a formal lawsuit. Over $1200 in botched products that are still being sold with no care for the customer. They are more than aware of the situation at hand. Not really about the money so much as the disregard for the consumer. When your product fails 100% and you ignore it, you pay. *UPDATE#2* Sooooo, i now see why your company did not give a S*** about its product, you just sold the company to Altria Holding, what a joke. I made a formal complaint with the FTC and hired a lawyer. As i am now up to over $1000 in botched products from NJOY. Was Altria made aware of the horrible products you sell??? You guys are a joke, absolutely pathetic. I'll be getting my money back and more. Welcome to the the world of large companies thinking they can continue to lie and cheat people and have no repercussions. **UPDATE** Did a little experiment....5 stores around the city, a total of 10 packs, 2 from each store, for a total of 20 pods. EVERY SINGLE POD IS LEAKING, ALL 20 OF THEM ARE LEAKING!! 100% Failure rate. Yet you didn't know they were leaking...right? Right?! I went back and looked at the amount of times I personally contacted them about the issue in 10 months, 6 times, 6 times I contacted them about leaking pods. I also found one of the old pods in my dresser drawer... idk lol... Take off the metal 'cap', i then pry off the bottom 'lego' piece that has the rubber band gasket, low and behold the old ones have notches on both sides...and it literally clicks in place using the second gasket to seal off the component that vaporizes the liquid. Soooo why did you remove the 'locking mechanism'?? Why do you use cheaper/thinner rubber to seal them now? To save money? To make more profits? FYI I was told by a lawyer, courtesy of a free consultation, that it would be in my best interest to save all of the pods/packaging/receipts and to add up the dollar amount. If/when it hits a certain dollar amount, to then contact a lawyer to see how to proceed with this. Currently I have proof of just over $400 worth of pods and vape devices that have consistently failed. The devices being ruined by leakage from the pods and not the actual device itself. I believe it is more than obvious that the company knows and HAS known for quite some time, however they believe it won't matter. Hopefully I can change that! Have a wonderful day. Got a response. Lamest response I've ever received from a company. Here: Dear Jason, Thank you for contacting NJOY. Based on the experience you described, we recommend you discontinue use of the product. Additionally, we take reports of unexpected product behavior seriously and would like the opportunity to inspect the ACE PODS at issue. Please send us your full name and address so we can send a pre-paid shipping envelope for you to return the PODS you referenced. Please include the packaging as well if it’s available. When we receive the return envelope with the PODS for our team to examine, we will process a refund. For the inconvenience of sending us the product to investigate, we will issue a $25 Visa or AmEx gift card when we receive the return envelope with the product. To process the refund and gift card, we will need to complete your age verification. In addition to your full name and address, please provide your date of birth as well as the last four digits of your social security number. Please note that due to USPS rules regarding shipments of e-cigarette products, the return envelope must be mailed in person at a post office, via a face-to-face transaction with a Postal Service employee. When mailing the return envelope, you will need to present a government-issued photo identification that lists your age or date of birth, such as a driver’s license or passport. The name on your ID must match the name on the return label. We apologize for any burden these extra steps may cause. Sincerely, Grace You can keep your measly 25$ gift card. I currently have 135$ worth of product sitting in front of me that is ruined from leaking pods. What a literal joke. I have formally contacted the FTC. **Response to njoy.... Hahahaha, you're joking right? I've been contacting them for the past 10 months. EVERYTIME THEY TELL ME A SUPERVISOR WILL CONTACT ME! NO ONE, I REPEAT NO ONE, CONTACTS ME BACK, EVER! THIS WHOLE ORDEAL HAS TURNED INTO A COMPLETE JOKE. HOW IS THERE NOT A LAWSUIT OVER THIS????????? Woke up with another crap pod drained, all inside of my vape device and all over my desk. What a joke. I'm glad you think you can have a crap rubber band gasket on the bottom of the pods to hold in liquid, the damn thing does nothing, essentially making them useless and wasting people's money. Another device and another pod down the damn drain. Thanks