Purchased 3 computers and had problems on all
Repeat customer but haven't bought a computer in a year or two. Just purchased 3 computers. Had to change the configuration because of long lead times, (cancel first order and re-order) but that was OK. Received the computers in a couple of weeks. Bought the new system with Terminal Block power connection. It required a special 19 VDC power supply (instead of common 24 VDC), which is hard to find. One computer was DOA. The other two were ghosted with windows setup on W:\ drive. Reinstalled Windows in order to install FactoryTalkView correctly. Discussed with tech and sales about the time we wasted fixing the setup. We sent the two computers back to get the DOA problem fixed and have OnLogic fix the Windows problem. Had to raise hell to get a quick turnabout. DOA problem was fixed. They didn't do anything about the Windows issue. My tech spent 2 days dealing with their poor configuration issues (which they acknowledge was a problem and said they fixed their system on two separate occasions). All of their support and customer service reps have been unwilling to do very much to fix their issues. I like their products and want to buy American, but the extra time required to fix their installation issues can't be adsorbed by my customers. I can buy two cheap systems from Amazon (one for customer spare) for the same price and they don't have the same software issues. I don't understand their employee's lack of concern about problems they can fix. Would think twice before buying again. Same recommendation to my customers that need Industrial Computers. Use Allen-Bradley (Excellent Support!) or go really cheap with spare.