Stay away from Rugs.com
Update on 5-23: After I posted this review, I called Rugs.com and they processed a full refund, minus the discount they had already given me. I purchased from Rugs.com in 2024 and had no issues. In April 2026, I purchased two small area rugs for my patio. Almost a month later, I have no rugs and order tracking keeps showing "no delivery attempt" from a location less than 40 miles from me. I've called Rugs.com and the carrier numerous times and they both tell me they are investigating it. I wanted these rugs for an event I was having so had to purchase from another source to have rugs in time. Rugs.com won't issue a refund but gave me a piddly 10% off. I told them I wanted a full refund for items I'm apparently never going to receive but they keep stalling on giving a full refund. At this point, I'm going to contact my bank as soon as they open today and do a chargeback. I would have recommended Rugs.com a year ago but will not recommend them ever again.