I ordered a makeup on December 6th…
***UPDATE*** My bag FINALLY came in January 14th. I wanted to edit/update my review to add...Almost immediately after posting my review I was contacted by Jon Hart & was told they were looking into the issue. I received an email a few days later, I then called Jon Hart for further information as they had just said in their email there had been a “discrepancy” in my order. After speaking with Jon Hart it became clear that the boutique had lied to me as to when they had turned the order in. The cutoff to order to receive by Christmas was the 10th (the 10th is when they tried to place the order, I had been told this whole time the 6th and had placed my order with the store on the 4th) the order wouldn’t go through for some reason on the 10th due to computer error. Jon Hart did take responsibility for sending it not monogrammed. I feel they did their due diligence once they had read my review, I LOVE their bags and will continue to do business with them. (The boutique, not so much) I had ordered a makeup bag on December 6th through a boutique here in town. I was guaranteed the item before Christmas per Jon Hart Design. Christmas came and went and no bag. Apparently they had run out of the blush material therefore unable to get the bag to me prior to Christmas. I was then told that the bag had come in to the store on January 4th but it was not monogrammed but it would be sent out overnight on Monday and Jon Hart would monogram the bag and overnight it back to be here on Wednesday January 8th. It is now the 11th and I still do not have my bag. I am beyond frustrated with this company and will NEVER order from them again which is sad as I own a couple of their bags. Think again if you plan on ordering during a high volume time.