After only 983.96 km my scooter broke
After only 983.96 km over 2 years and 8 months, my Electric Scooter 3 unexpectedly malfunctioned. This low mileage, primarily commuting between Richmond, Victoria, and the city (7km a week usage...a week), raises concerns about the scooter's longevity. Despite the minimal use, the company declined repair cost coverage, citing an expired warranty. I shared video evidence, but the customer service response was unsatisfactory. Considering my experience, I advise potential buyers and beyond to scrutinise the company's after-sales support and warranty policies before making a purchase decision. My disappointing experience emphasizes the importance of reliable customer service in the overall product satisfaction.