Dear Pret,
Dear Pret, I regularly visit Victoria coach Station for my coffee needs. This morning I encountered Marco at 5am opening which is a time I dont usually visit. Marco has a strange approach to customer service berating my coffee description. Then when I asked the cost he asked why I didn't know how much the price is if I came here all the time. I advised him I always paid by Card and usually bought multiple items. I advised Marco his service Negative sarcasm were not positive in my opinion and did not make a great experience and I didn't appreciate it. He admitted he was sarcastic and strangely continued strange Interaction antagonising customer service. I asked him for his name which he refused to give, but his colleague called him by name instructing him to stop and deal with his forming line instead of being rude to me. A lady came out to diffuse the interaction but sadly just stayed quiet and backed her colleague. I am a Pret regular and this is very dissapointing as I had done absolutely nothing to be berated and spoken to in a negative manner. I was heckled by Marco so I told him to foxtrot Oscar and deal with his other customers in a better manner than he had applied to our interaction. Absolutely ridiculous!