How to get the refund
To those who have lost money - raise a dispute through your credit card / PayPal. I did and miraculously got my money back asap. This after weeks of being offered partial refunds / keep the (tat) goods, and no actual money back. The policy on their website says full refunds will be given so they have to adhere. Going through the card companies means you have lawyers on your side. The company knows this.