Same your money: joyous doesn’t care
**update** I was told my money was refunded still waiting to see it post though. Too bad my business could have been saved with proper service recovery. On another note, no phone number to reach a human to discuss your concern is simply not ok. Emailing someone and hoping someone responds is just not ideal in healthcare. Also how about having the customer pay after they have talked to a provider instead of before? If you are not a candidate then no need to wait for a refund. I paid for the subscription, and I was told to make an appointment for the actually prescription. I had a 915am appointment. I waited two hours with my spouse for a provider. It kept saying uou ar next then it would update and say 1 patient is ahead of you. I finally sent a text message only to be told the “psychiatrist” was on break and offline. I was told that she went into room and waited 4 minutes which doesn’t seem possible since my wife (who is a PA) and I were both waiting and watching the screen. The nurse told ‘em that she could not find me in the line and said that I disconnected which is why I was left not being seen. If I was more depressed or suicidal this might have pushed me over the edge. Thankfully I am not suicidal but I am depressed and was hopeful someone would try to help me. Notice their website it has no customer service number, no way to contact them or request a refund. They only have AI who CANNOT transfer you to anyone else. Now begins the challenge of trying to get my money back. I feel like I will have to file a claim with my card that I paid to get my funds back. If you want help save yourself some time and grief. No one cares about you at joyous. They just lock your payment in and simply don’t see you. Joyous simply doesn’t care.