I just got off the phone with an irate…
I just got off the phone with an irate manager because I was waiting on other estimates to come in prior to making my decision. He wanted me to give them a second chance if their bid came too high based on all three quotes I was getting. I told him no, because you’re supposed to sharpen your pencil and give us your best price up front, not keep going around and around until they agree to change the least amount. It’s not ethical to call a possible client to harass them into letting them do better with price. He got upset with me, and I told him I am not paying to argue with him about his pricing. He ended up hanging up on me, because I obviously don’t know anything about having a construction business. I have to say I know enough to know that you lose customers by getting upset with them. And that’s exactly what the manager in Grants Pass Oregon is doing. I actually liked the two people that they sent out, but I don’t think it’s appropriate to go after a client by badgering them. Get a grip management! Your running people away!