Intuitive comprehensive app with excellent support from Customer Service
I found the Zoe app intuitive to use and a mine of information. There’s the ability to snap a photo of a meal and the app analyses the ingredients and then scores the meal accordingly. Individual ingredients are highlighted on a traffic light system (green, amber, red) according to their gut friendliness. There are short video clips on a range of interesting topics which I found informative and motivational. There is a bank of recipes which can provide useful ideas e.g. for including more fibre in a meal or more fermented foods, etc. A standout feature is the excellent customer service. I had a number of queries some of which were more general relating to ZOE whilst others related to my gut health test results. My queries were answered in a timely and comprehensive way by Qudrat. The responses were very clear and explained everything in an understandable way whilst still retaining the underlying scientific rigour for which ZOE is known. It was really helpful that there was continuity with the person responding to my queries. Zoe has enabled me to understand how and why my body reacts to certain foods and what changes to make to improve any negative reactions. I’m now aware of food combinations which work really well for me eg. combining oats with Greek yoghurt to avoid the dip that I used to get eating only oats. Zoe has given me the knowledge to eat more healthily and to improve my gut microbiome. Overall, I would thoroughly recommend it.