Impossible to Contact Customer Support for a Billing Issue
Without doubt one of the most frustrating customer support experiences I have ever encountered. Adobe continues to attempt to charge me for a subscription, yet it is virtually impossible to contact them to resolve the issue. Every support route sends you around in circles. The online support portal requires you to sign in, but I no longer have access to an Adobe account, making it impossible to submit a ticket or request assistance. It is a complete catch-22. The advertised telephone support was no better. After working through the automated menu options, the call simply disconnected instead of connecting me to a representative. This happened repeatedly. I spent a considerable amount of time searching for a customer service email address, but none appears to be available. Every route leads back to the same account login page that I cannot access. A company of Adobe's size should provide a clear and accessible way for customers to resolve billing disputes, particularly when they are continuing to request payment. After exhausting every avenue available to me, I have felt compelled to submit evidence to the Competition and Markets Authority as part of its ongoing investigation into Adobe's consumer practices. The product may work but tje ovrall experience is exceptionally poor and trust with billing is zero.