Great Ideas, Poor Execution
I purchased Moft's newly launched Snap Laptop Phone Holder. The product is supposed to hold an iPhone 12/13, allowing it to nest alongside a laptop display. Long story short, it doesn't work. Within a few days of receiving it, I flagged the problem with Moft via their customer support portal. The result was poor assistance and lax responses, spread over an almost three-week period. After submitting footage of the faulty product to Moft and sending multiple emails (with only a few answered), I had to resort to PayPal resolution center. Moft sent a groveling apology after PayPal took care of the problem. It's a shame, as I've purchased several Moft items in the past, but after this, I'm done with them as a company.