Issue with checked luggage
I have bought a flight for which, during all the process, from the selection to payment, it was indicated that a 20kg checked luggage was included. And when I received my e-ticket, checked luggage was not included anymore. When I asked your Customer center about this, they told me that the checked luggage is included, that the e-ticket is wrong (but no one offer to send me a new one) and that I can checked with the company if I need. I believe that when we use your website, we do not expect to have to spend time to check this kind of things with the company.