Not continuing my subscription. First time customer with negative experience.
While customer service seems pretty good, I don't like how difficult it is to find what I need on the website, that they do not carry most of what I need, most of what I did find was out of stock, that they automatically generate orders (which are not things I would ever buy), that I have to pay the $60 for the year before I can even see anything and that my first order arrived totally improperly packaged with a huge spill of cleaning material all over my food and other items, which was a mess to clean up and wasted food and other things that were then contaminated with chemicals. If it had been packaged correctly in the first place, this would not have happened. I am not going to continue the subscription after my order is completed, as this has been incredibly disappointing and much more work and time wasted than just ordering Instacart or heading to the store myself. Hopefully I will be able to get the subscription fee back when I cancel in under one month of joining. The prices are also no better than my regular grocery store. In fact, several items cost more than my local grocery store. When you add the additional Thrive fees onto that, the prices are much higher than most in-person stores.