50-50 chance you get a defective bike
I’ve held off on writing this review for nearly a month as we’ve been dealing with this company. We sold our old e-bikes and ordered two matching Jaison e-bikes about a month before our 5 month cross country road trip. One bike arrived and it worked fine. The other bike was a lemon and had throttle delays, sometimes the throttle wouldn’t even spin the motor while lifting the back wheel off the ground. When putting the wheel down on the ground, the motor couldn’t even move the bike under its own power. For over three weeks, we worked with them. They consulted for days with their technical team who assured me it was the motor. They sent a replacement wheel and motor (with no tools or instructions). Swapping the motor, the issue was just as bad if not worse. I contacted them right away and requested a return label and refund. They passed me around between different support agents- first Harriet was assigned, then it was someone named Hattie, then it was someone named Chao, now it’s someone named Ashley. Each time they changed the support agents on my case, they didn’t tell me and much of the time, I received no communications or responses. I only learned of these changed because I called nearly every day/ every other day. Finally, at 4am on Friday morning (I move on Sunday) I get a response saying their system to generate return labels is down until Monday. This is starting to feel like they are dragging out the clock to make it as difficult to return as possible. I ordered through Amazon yet I have to deal directly with Jaison to get anything done. Our experience has traumatized us from buying large items like this online. Please read the other reviews on Trust pilot before making your decision. It seems to be quite common that defective bikes are delivered and the customers then have to deal with it themselves (some apparently as long as 7 months of back and fourth without a working bike). The bike took nearly an hour to assemble and nearly 2 hours to disassemble and repackage. While the bikes may look very nice, you are taking a big risk from purchasing through them. I believe that they are just building and packaging the bikes without testing them so the likelihood that your bike will be defective seems to be 50-50. In the case of our bikes: one worked out of the box, one was a complete dud. I honestly would have been much less frustrated had it not taken 8 days to get a return shipping label (supposedly it’s going to be available on Monday which marks 8 days from when I requested).