Product did not work for me.
UPDATE 2/28/2020: Mark performed the remote session but unfortunately my files were not recovered. Too bad this product did not work for me. I am giving them 3 stars for their effort to resolve the issue. At first, they only wanted to issue HALF refund but I insisted on FULL REFUND. Good thing they refunded the full amount. If there is 0 Star, I would give that! Suddenly my external drive can't be read on my desktop and laptop PCs. I tried to look for a data recovery program and found EaseUS. I first used the TRIAL version and showed me the files I wanted to be recovered but you need to purchase the Pro version to use the full feature of the product so I paid, 69.95$. But when I used the PRO version, it does not do its job and the MONEY BACK GUARANTEE is misleading because of this and that yada yada reasons. You should RETURN THE MONEY back to my PAYPAL account because your program is NOT working, period! I was able to recover my files by opening my external hard drive and plug it directly to the motherboard and power source! I only bought an extra SATA cable to do it (advised by an IT friend) and that costs less than a dollar!