Not providing the service
I used them for my whole genome sequencing and it went fine. But then I tried to get it done for my daughter. It's been almost two years and they still don't have a result for her. We did misplace one tracking number, but they couldn't process the sample or just tell us the number. Then they lost another sample. Then they've been sitting on the one we sent in over a year ago and it just says "in processing." I'm guessing it'll never get done. They aren't responding to any attempt to contact them. Avoid.