Extremely disappointing experience.
UPDATE: Following my complaints, customer service called me but still couldn’t resolve the issue. They passed me to a "specialist" who claimed he had already fixed the system, but then immediately asked me what the actual problem was. How can a technician claim a system is fixed if they don't even know what the issue is? It shows a complete lack of communication and competence. After six months of chasing, explaining the same issue repeatedly, and seeing no permanent solution, our confidence in this service is at zero. We expected a reliable system and competent support, but instead have experienced ongoing inconvenience, frustration, and financial loss. I want to speak to a manager—someone who actually has the authority and knowledge to resolve this permanently. I would not recommend this service based on our experience. Extremely disappointing experience. For more than six months, we have been trying to get our charger/discharger settings configured correctly so that the system operates in line with our tariff. Despite numerous phone calls and repeated attempts by the support team, the issue remains unresolved. The system continues to export energy at the wrong times, causing us to lose money consistently. Based on our tariff, we should be earning significantly more from our exports, yet we have been missing out on those earnings for over half a year. This has had a real financial impact on us. What makes the situation even more frustrating is that every time we contact support, they make changes that appear to fix the issue, but only for a day or two. After that, the system reverts back to the same problem, and we are forced to start the process all over again. After six months of chasing, explaining the same issue repeatedly, and seeing no permanent solution, our confidence in the service is extremely low. We expected a reliable system and competent support, but instead have experienced ongoing inconvenience, frustration, and financial loss. I would not recommend this service based on our experience.