The device was out of stock for several…
The device was out of stock for several weeks after ordering. However, Noel and some of her colleagues were excellent about proactively communicating the status. I was in a different country when it was time to ship it from the country where I live (and where I was when I place the original order) and the customer service representatives coordinated shipping to a completely different place and were more than fair about the shipping costs. They also answered quickly and with good detail about how to carry the device back to my home country. Impressive!