Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Written by the business, not verified by us.Kineon Labs (kineon.io) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share how effective the device is at reducing joint and back pain, making daily physical activities much more enjoyable and manageable. Reviewers also praise the support team for being extremely responsive, caring, and ready to offer prompt solutions whenever questions or replacement parts are needed. Some reviewers were not happy with customer service, noting long delays and difficulties in getting anyone to answer phone calls or messages. A few other people also felt that certain device modules had charging problems or experienced unexpected shipping issues.
Auto-generated from all reviews of this business. For reference only.When I had an issue with an early model of Kineon, customer service was diligently on top of the problem. Their communication was excellent and though my old model was deemed irreplaceable I was offered a newer refurbished model which I purchased and am now happily using on a very sore knee. Thank you Kineon!
Noel was amazing. Very professional and made sure all my concerns were addressed and solved.
I had an issue with an extender strap that was supposed to be included with my Refurbished Kineon MOVE+ but was missing from the package. Noel handled it extremely well. He promptly arranged a replacement, checked with the warehouse when there was a stock delay, and kept me informed throughout. What impressed me most was that he followed up proactively rather than waiting for me to chase for an update. The strap is now on its way. Noel was courteous, responsive, and genuinely helpful throughout. Excellent customer service—thank you, Noel!
They're my savior sending me a new replacement dock since it was lost while I was moving to Korea. Thanks sooo much!!! Noel was a great help and made the process that much better
Kenian provided excellent customer service. When the buckle on the strap for my device broke, they were very kind, responsive, and immediately offered to send me a replacement strap. The process was easy and hassle-free, and I really appreciated how quickly they took care of the issue. Great customer service and a very positive experience overall!
The Kineon Move + Pro is a most extraordinary device! After years of knee shots, acupuncture, knee, hand, and back braces that only slightly helped my joint pain, I found the Move + Pro, which eases and stops my pain, wherever I use it. It is portable and fits in my pocketbook and so is easy to travel with. The red light near-infrared lasers do what no other therapy can. After 37 years of carrying my classroom on my back, up and down staircases and carrying a carton of braces in my trunk to help with pain, I have finally found the gold star of pain relief - the Move + Pro. I will never be without it! I have told my teacher friends about this, as well as the Nephrologist on my Transplant team. Pain relief without pills - YAY!!!
The reps are knowledgeable and helpful. Service excellent
They may have a great product but they quote shipping times that they just have no intention of meeting. The website says that things will be shipped to 5 days takes over 2 to 3 weeks. This wasn't a fluke but standard shipping time so I feel that they are completely dishonest.
I lost a strap and the clips, and the Kineon team responded incredibly quickly—even on a Sunday. They helped me identify exactly which replacement parts I needed and shipped them in less than 48 hours. Everyone was pleasant, responsive, and helpful. I’m still figuring out the routine that works best for me, but I’m already experiencing less pain and stiffness. I use the Move+ on my knees and hips, and yesterday I even used it on my neck after a long day at the computer. Great product and outstanding customer service!
Incredible customer service. Quick responses and great communication.
Prompt helpful service as always. Replaced my broken strap when they didn’t have to! By the way the upgraded strap is amazing!
Since 2023, I’ve been using the Move+ almost daily. It’s been instrumental in maintaining optimal joint and muscle function during my tennis and strength training sessions. The Move+ has also been a lifesaver in speeding up recovery from hyperextended knees, rolled ankles, and strained calf muscles. In the mornings, it’s crucial for me to get fresh blood flow into my joints, which allows me to function pain-free throughout my demanding workday as a lineman. That’s where the Move+ comes in. It has become as essential to my daily recovery as a good night’s sleep. I’m planning to invest in a third unit soon because I gifted my first to my nephew, who sustained a back injury while playing professional soccer. The Move+ has proven to be an extraordinary tool that I can’t imagine living without.
They went above and beyond even though they didn’t have to, and I would have absolutely paid to have a part replaced they sent it to me for free.
Had a question about my devise. Sent an email with my question and promptly received a reply from Noel with the answer. Couldn’t get much easier than that.
I’ve had a very positive experience with Kineon and the MOVE+. I’ve been using the device regularly and have been pleased with it overall. I recently contacted customer service because I needed a replacement strap, and they responded quickly and were very helpful in getting the issue resolved. Even though I was out of warranty and have used the Kineon for two years without issue, they offered to provide the replacement strap at no charge (just cover shipping and share my great experience). Overall, I’ve been happy with both the MOVE+ and the customer service behind it.
Been using for 2+ years for my son’s baseball recovery for knees and elbows, alongside sore muscles. Like the fact that you can change the strap size to fit your needs or place lights accordingly without strap.
Quickly responded with very detailed and explained to my questions. Trustworthy customer service what I received.
Poor customer/ technical support. They just regurgitate information that's already in the users manual. Worthless!!
I've been using the Kineon Move product for over a year and have seen excellent results with my knee issues. The product is well designed and effective, and super easy to use. In fact, I think so highly of the red light therapy I actually found a similar product for my horse!
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