Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
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Is Kineon Labs legit?
Kineon Labs (kineon.io) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently share how effective the device is at reducing joint and back pain, making daily physical activities much more enjoyable and manageable. Reviewers also praise the support team for being extremely responsive, caring, and ready to offer prompt solutions whenever questions or replacement parts are needed.
Some reviewers were not happy with customer service, noting long delays and difficulties in getting anyone to answer phone calls or messages. A few other people also felt that certain device modules had charging problems or experienced unexpected shipping issues.
Auto-generated from all reviews of this business. For reference only.
I have had 2 conversations with customer service. One was regarding the Move+ device itself. The other about accessories
Both times the reply’s were very timely, More importantly, gave me direct & clear answers to my questions and I was able to make an informed decision and purchase.
Since making the purchase I have received great feedback regarding the order status. Everything has been proactive on their part which I love.
So far, this has been a great experience and I am a completely satisfied customer.
Can’t wait to receive my move+
Steve Webre
Excellent customer service! I would use this companies products simply because of their customer service alone but happy they make quality products too.
Prompt, friendly, successful help in troubleshooting a problem
For the past year, I have used my Kineon Move Pro red lights twice a day for knee pain. It has made a huge difference for me.
Last week, one of the modules on the device stopped charging properly. When I reported this, I got friendly, prompt coaching and follow-up on several things I could do to try to remedy the problem. I tried all three simultaneously and it worked! Now the device is working just fine again. And I even got a friendly follow-up message from Noel, my helper at Kineon. I was very pleased with the help I received, and am thrilled to have my red lights back in action.
I've been really enjoying my Kineon, but recently thought I might be having some battery issues. I reached out through the website chat, honestly expecting a chatbot response and not much else.
Instead, Noel emailed me right away. I was traveling and slow to respond, but he followed up more than once to make sure I got the help I needed. When we finally connected, he walked me through a few battery optimization tips and helped me get everything sorted out.
Turns out the issue was me, not the device.
The Kineon has been great, but what really stood out was the customer service. Having a real person take the time to follow up and make sure everything was working properly feels pretty rare these days. Big ups to Noel for going above and beyond.
This is an amazing device. I’ve used this device for over 2 years to manage chronic over use and knee pain. It doesn’t tear up your leg like other bulky knee braces do. Helps with elbow degeneration as well. My kids also use it for their sports injuries and love it.
The customer support has been amazing as well. Timely responses, positive support and a great device make a great company top to bottom.
I’ve recommended this device to many people. Outstanding!
Detailed, easy to understand directions & friendly!! I own the first gen product & I use it everyday on my knees and shoulders. Makes a big difference!!
I've been using the Kineon Move+ consistently for a while now and it's become one of those things I genuinely can't imagine being without. As someone who travels a lot, which means a lot of walking and being on my feet, muscle soreness used to just be something I accepted as part of the deal. Not anymore. Glad I always bring my MOVE+ with me, so compact and easy to carry.
I've also found it incredibly effective for my back pain, which has been a persistent issue for me. That alone made it worth every penny.
What really elevated the experience for me is the updated strap system. It sounds like a small thing, but it makes a huge practical difference for someone who uses the device on different parts of the body. I'd strongly recommend giving the Move+ a try. It's become a non-negotiable part of my recovery routine.
The company doesn’t answer phone call, emails, chat bots. There product was supposed to ship and be delivered in 2 days but 5 days later I finally get a response that they are out of stock till 6/16/26. So they made me pay extra for shipping it fast and didn’t even have the product. If I could give them zero stars I would.
Reply from Kineon Labs2026-06-10
Hello Jeremy,
Thank you for the feedback and we're so sorry for the delay with getting you your order! For clarification, we have sent a follow up email to affected customers that we were out of stock and we've provided multiple options on how to proceed.
We've asked for your order details and we're happy to escalate your concern to our management team so they can follow up and assist you further with fixing this issue.
We hope we can make it up to you! We look forward to getting in touch with you soon!
Kind regards,
Kineon Customer Support Team
⭐⭐⭐⭐⭐
I've been using the Kineon Move+ for my chronic shoulder pain, and the results have been incredible. Within a few weeks of consistent use, I noticed an 85 to 90% reduction in pain, making everyday activities and workouts much more comfortable. What impressed me most is how easy it is to use and how effectively it helps reduce inflammation and soreness without relying on medication. It's been a game-changer for my recovery and overall quality of life.
I was having an issue with my unit so I reached out to the company through an email asking for help. I got a response back right away with solutions and suggestions that help resolve the problem. Customer service was outstanding and they continue to follow up to ensure that there are no longer any issues. My experience was exceptional.
I've started noticing a reduction in pain and discomfort since incorporating the move+ into my routine. The device is very easy to use, and the build quality feels durable and well-made.
The strap looks and feels good and it's easy to adjust to hit the joint. Although maybe they need to redesign it so it doesn't dangle when it's configured in its shortest configuration.
Thanks Kineon for this wonderful device. I also appreciate that the website includes ways on how to use the device for other joints.
Move+ is 5-Star; Kineon Customer Service is AWFUL!
UPDATE: Someone from the team responded to this negative review, but no one from Kineon has attempted to contact me about this review even though they have my order number, phone number, email address, full name, and mailing address in my email communications. By the way, there were 28 email communications just for one order.
The Move+ is an amazing product, and I'd recommend it to anyone dealing with injury recovery. Their customer service, however, couldn't be worse. It has taken me weeks to get a very basic issue resolved, and they're either using a terrible bot or a human being with no ability to access message history. Order the product and pray you don't need their help.
Reply from Kineon Labs2026-05-28
Hi ValR, we appreciate your feedback and we're so sorry about the negative experience with communicating with the team! Although we're happy that you're pleased with your device, we'd love to turn this experience around!
We've requested your contact details so we could get in touch and assist you further. Looking forward to your reply!
Kind regards,
Kineon Customer Support Team
Impossible to get a reply from Customer Service. Purchased in error and immediately tried to cancel the order. Only reply was from the AI chat function, saying it was too late to cancel!
Numerous emails ignored.
Scam.
They keep stalling so I can’t get a refund now and they refuse to send the product. I should have purchased from a reputable company instead. Most of their positive reviews are fake.
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