Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Written by the business, not verified by us.Kineon Labs (kineon.io) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share how effective the device is at reducing joint and back pain, making daily physical activities much more enjoyable and manageable. Reviewers also praise the support team for being extremely responsive, caring, and ready to offer prompt solutions whenever questions or replacement parts are needed. Some reviewers were not happy with customer service, noting long delays and difficulties in getting anyone to answer phone calls or messages. A few other people also felt that certain device modules had charging problems or experienced unexpected shipping issues.
Auto-generated from all reviews of this business. For reference only.Received a pop up when I was looking at the Kineon that offered a $45 discount. Entered my email, but never got the discount. I went ahead and ordered the kineon anyway and then thought to email the company about the discount. Sure enough, they were very good about it and offered me the discount even after I already made the purchase! Very happy with this company so far! Hope the item is as good as their service!!
Intense nerve pain before my shoulder replacement was a given, yet the recovery and reduction of inflammation was significant. Post surgery application is more noticeable as pain is not the focal point and my PT measurements of progress are impressive! The biggest kudos go to Mariella for the genuine care and concern of my condition and super quick replacement of one of the parts! She went way beyond the customer service I had looked for. Great products and supported by great folks! Tim
The customer service is stellar, and Mariella has to be the best customer service representative in the entire universe. Professional, knowledgeable, cordial, and she followed through with everything she promised. What a wonderful experience with a company who really cares.
Noel was quick, kind, and quite helpful. Couldn’t ask for better service for a fantastic product. I use my Move+ for lots of things and it is a wonderful tool for recovery and normal wear and tear. Highly recommend Kineon!
I've been using their product for my headaches which typically stem from my neck - I've used it for a while now and I've seen a big difference! I typically sit for long hours for work and my neck would get really stiff, this has for sure changed my morning routine!
Kineon was very responsive to my requests and persistent in obtaining my reply, which is a nice change for a company. They were more than willing to do everything they could to help me out, and I think they are a solid company that is worthwhile doing business with. Their laser lights are superior to most cold lasers on the consumer market.
I’ve been very happy with the Kineon products and see a real recovery benefit. When one module on a unit started to malfunction, they were very responsive and did everything possible to address the issue when though the warranty period had passed quite a while ago.
Mariella was extremely responsive and helpful.
i found Noel very understanding and helpful. he listed to my request and came up with a solution. Great customer service
The device was out of stock for several weeks after ordering. However, Noel and some of her colleagues were excellent about proactively communicating the status. I was in a different country when it was time to ship it from the country where I live (and where I was when I place the original order) and the customer service representatives coordinated shipping to a completely different place and were more than fair about the shipping costs. They also answered quickly and with good detail about how to carry the device back to my home country. Impressive!
I have been using the Kineon Move on my knees for several months and I definitely notice a difference. I use it twice a day for 15 minutes on each knee. The pain in my knees has gone away and the mobility is improving.
I have been using Kineon for more than a year. Bought it for my knee pain that was caused by a skiing accident. I thought I was ready for surgery at the time, but the device actually removed all of my pain and made me be able to do sports again. A measurable difference was felt after just 10 days of use, uncomparably more effective than the physical therapies I have had before that(it also didn't take an hour of my time every day, and it is cheaper looking that the PT in my country for 10 days costs like 50% of the device and has little to no benefits). After the knee was fixed, I used it for multiple other pains and smaller injuries, it helped with every single one. Also shared it with 3 of my friends, all of us felt better after using it twice a day for 15 minutes. All in all, I think this product is a technological breakthrough, I love that you can tie it around the pain area and do stuff around the house, isn't really a chore if you incorporate it into your daily routine. I could't stand driving to physical therapies and loosing an hour of my life there before that.
Possibly the greatest customer support I have been working with. The product itself is really good, but what stood out to me even more is that the customer support team was extremely well-versed in the product, its use, and best practices, which really inspired me to write this review. I would highly recommend!
We were recommended the Kineon Move plus by a friend and we were not disappointed. I use it every day for my back to help with inflammation due to arthritis and generally getting older. When I went to use it the other day one of the straps broke. I contacted the company and was immediately taken care of. Customer service through them is top-notch. I highly recommend this product.
Love my Move Pro. Use it daily on my knees, ankles and back. Broke the clasp and they responded and offered replacement within 24 hours. Great people to interact worth. Even sent me ways to use it. Until replacement part arrives.
The product is terrific. When I needed a new strap, they responded immediately and gave great, problem free service. I wish they sold everything because this sort of service is exceptional!
This is an updated review removing my first post and adding additional comments from a 6/14 posting. For my first review I gave 1 star. I ordered my unit paying extra for expedited shipping on June 1, 2026. I was supposed to receive the product within 3 days. It took over three weeks to receive the Red Light Therapy device. The company offered no explanation and never reached out to tell me the situation. I thought that I had be scammed. After reviewing other negative review left here, I realized that the company had run out of stock and had stopped shipping product altogether. No one answers the phone when you call and all messages were ignored. Even their chat bot stopped communicating with me. After posting a purely negative review here and sending a few terse emails demanding either a refund or delivery of the product, they finally started communicating to me via email and once they restocked, they finally sent me a unit. Once I finally received the unit and started using it, it turned out to be effective and easy to use. 1 star on delivery and communication and 4 stars for the actual product.
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