I'm trying to reach this company…
I'm trying to reach this company thorough email, chat, phone call and not a single response in 3 days about my order. I'm already sorry about this purchase.
About Kineon Labs
Data updated- Website
- kineon.io
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 22% (2/9)
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About this business
Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Written by the business, not verified by us.Is Kineon Labs legit?
Kineon Labs (kineon.io) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share how effective the device is at reducing joint and back pain, making daily physical activities much more enjoyable and manageable. Reviewers also praise the support team for being extremely responsive, caring, and ready to offer prompt solutions whenever questions or replacement parts are needed. Some reviewers were not happy with customer service, noting long delays and difficulties in getting anyone to answer phone calls or messages. A few other people also felt that certain device modules had charging problems or experienced unexpected shipping issues.
Auto-generated from all reviews of this business. For reference only.What people say
Kineon stands by its products
I am very satisfied with the level of support received. Daphne was understanding, professional and proved a satisfactory resolution to my situation. I have already recommended Kineon to friends and family that purchased it too, and I will be sure to continue recommending it. Thank you.
Noel was extremely helpful
Noel was extremely helpful. She answered my messages at a timely manner and always asked if I needed more help. When I asked her questions, she gave me appropriate response and did not ignore any of my messages. This employee is also very polite. She is a keeper!
Less than a week out of the box
Less than a week out of the box, one of the lamps would charge only to 94% capacity. They lose charge quickly. Not cheap. I sadly bought through Amazon which makes it even harder for queries and returns. For the cost I expected better.
The warehouse was behind
The warehouse was behind. Customer service kept me updated all the way through delivery. They offered to send me treatment instructions. I use it daily and I am tracking results for myself and them. I am truly glad I made this purchase.
I had on earlier version (out of…
I had on earlier version (out of Warrantee) and they took care of me with a minor issue. Super nice folks and very responsive. I’m back to using my kineon love religiously on elbows and shoulders and I am able to keep lifting and playing pickleball aggressively!! (Without pain)
Replaced my broken band no charge no…
Replaced my broken band no charge no questions asked
I had an excellent experience with…
I had an excellent experience with customer service! After purchasing, I had a question about the product and within hours they replied to me and fully alleviated my concerns. I feel heard and cared for. I am grateful, thank you Kineon
Fantastic product for knees and ribs (has helped me a lot)!
I bought a Kineon Move+ for my inflamed knee and broken ribs. Studies show most benefits occur at the wavelengths of 600 to 700 nm for red and 780 to 1100 nm for near-infrared light for tissue regeneration, improved circulation, ATP production, and decreasing inflammation. This product's red light wavelengths are 660nm (deep red) and 808nm (infrared), so this is in line with the medically effective wavelengths. What I can tell so far: If I use it a bit longer (around 30 min) on my ribs, pain/sensitivity is dramatically reduced. This could be a sign of reduced inflammation. Subjectively speaking, I feel like the daily sessions are helping to accelerate healing in my ribs. I'm not sure it helps with bone regeneration (osteoblast production etc.) but science does show increased blood flow, lower inflammation, and better joint, muscle, and cartilage regeneration. I could imagine you need to have a lower body fat percentage in order to effectively target and reach deep tissue like ribs and intercostal structures so as long as your body fat percentage is lower than 20–30 %, I think you shouldn't have any issues (this is my bro-science-based opinion). On joints like shoulders, hips, knees, ankles, elbows, and wrists, this should never be a problem, as fat doesn't accumulate here very well. When using it on my knee, I feel like pain and inflammation are reduced as well. So far, I can strongly recommend this device and I will contiue to use it for any other sports-related injuries.
Great product
Great product. Exactly what my wife needs now.
Resolved my issue in a way that made us…
Resolved my issue in a way that made us very happy.
Great and Responsive
I had interaction with customer service for an order I placed. They were very helpful and I received more than I expected from the interaction.
Great experience with the service team…
Great experience with the service team and communication on my order! Mariella is a rockstar!
I have been diagnosed with lumbar disk…
I have been diagnosed with lumbar disk bulges and have had major stiffness and pain. Although the advice on the website says it can take a few weeks at least to notice a difference from using the device, I found my back pain eased significantly with only a few sessions. The stiffness and difficulty straightening up went away, it was such a relief. I was in touch with some questions and the team was extremely helpful.
Outstanding customer service
I had an issue with my Kineon device charger. I received prompt assistance that lead to me receiving a new charger. Hassle-free and competent. Thank you, Kineon Labs for being a responsible business!
Noel was awesome!
Noel was awesome. She was super helpful and answered all my questions. Very quick responses and also matched a price decrease that I missed so I really appreciated that as well. Noel was awesome.
Kineon had some delivery and…
Kineon had some delivery and communication issues . They improved their communication and also up held good pricing
★★★★★ Great product that keeps…
★★★★★ Great product that keeps improving I’ve been using the Kineon MOVE+ for some time, and it has become an important part of my recovery routine. I’ve noticed meaningful benefits, and it’s one of the few wellness devices that I’ve continued to use consistently. What stands out even more than the product is that Kineon appears to genuinely listen to customer feedback and continues to improve the user experience. Seeing the company iterate on its design and refine the accessories gives me confidence that they’re focused on building the best product possible rather than standing still. Any company can release a product, but it’s much harder to continually improve it and support customers along the way. That commitment is why I feel comfortable recommending Kineon. Overall, I’ve had a very positive experience and look forward to seeing how the product continues to evolve.
Kineon is an amazing Product!
Kineon is an amazing Product! Also amazing people and extremly helpful esspecially Mariella! 100% reccommed them amazing all round!
Kineon customer service review
Situation: I ordered a move+ a few days prior to a sale. I reached out to customer support to see if I could get my purchase adjusted to matched the lower price sale price. I also had a few questions regarding tariffs and duties for shipping to my location. Initially there was a longer than anticipated delay for customer service to respond to my inquiries. Once Mariella from customer service was able to get in contact with me, the process was very positive. Mariella was kind, patient, and understanding of my situation, and mild frustration regarding the delay in response. Result: I was able to get my pricing adjusted and a refund was processed on my method of payment. I am expecting to receive my item without further issue.
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