Sent me 2 blouses that I paid 58.96 for…
Sent me 2 blouses that I paid 58.96 for but need to return because, (going by their own sizing chart), were way too small. All I wanted to do was return them for a size up. EZ Peezie right? WRONG! First, they offered No Exchanges, I would have to make a refund and buy again. I would also have to FILL OUT A CUSTOMS DECLARATION FORM ( very long form) AND PAY THE SHIPPING TO CHINA. But the worst of it was when I told them why I was returning it that it was too small, I got a message That one, I should know my size if I was purchasing online when ordering and order by their sizing chart ( which is what I did and why they sent me a shirt too small) second, I mentioned that it took close to a month to get the delivery. I ordered on the 9th and didn’t receive the shirts until the 29th. But the customer service rep said “No, I checked and you ordered on the 21st so and you received on the 29th”! Noooo, they sent it out on the 21st! I ordered on the 9th! Please read the order date! The whole message was condescending and insulting. I never got my money back so I gave the shirts away as a gift. I also deleted the app from my phone never again, LightInTheBox.!