FAILURE TO DELIVER
Order number - L2002102148199217 On February 10, 2020 I placed an order on a dress I fell in love with. Thank fully I payed via PayPal for the transaction. This was the first time I ordered from them, and will also be the last. I am used to ordering from out of country as I have ordered from Wish quite frequently. I waited about a week and check on the progress on my order and it said it was still processing at which time I reached out to them via Facebook messenger, as the website said that it was the fastest way to get in touch with someone, and was told that it was all set and being sent out the next day and I would receive an email with the tracking number. Waited a couple of days and no email, messaged again and they apologized for that and that they were working on it and that the Chinese New Year things would be delayed, even though the date I started my transaction was after the dates they showed that things would be back to normal. Forward to March 1, 2020 reach out again and new story this time about Italy. Finally I’m fed up with them and started a ticket with PayPal including screenshots of all conversations through messenger. This afternoon I received an email from PayPal my money was refunded and the case is closed the decided in my favor. I have never been so relieved that I did everything via chat for proof of conversations. Buyer definitely beware with this company. And thank goodness for PayPal.