Really gone downhill
Winwick Warrington location has really gone downhill since early 2025. Used to have a good experience taking our dog here the staff were lovely and looked after our dog well - then all the groomers seem to have left in February so they rebooked multiple times then cancelled leading us to have to take our dog elsewhere - at the time we struggled to find a good groomer with availability within nearby distance so tried to book in again. Had to book 2 months in advance and pay a £15 deposit only for them to cancel 2 days before due to sickness of staff with no contingency in place for customers to rebook within a reasonable timescale, only offering a new appointment 6 weeks later. Meanwhile the dog is desperate for a professional groom. They were unwilling to help come to a compromise, just got told "no no availability" I tried to call to the store no answer so left a message and did not get a callback. They have said they've refunded the deposit but now had to run around like a headless chicken to find a new groomer who can fit something in before Christmas