Delay in missing clips for 1 1/2 weeks
After my panels arrived I called immediately and said I was missing two corner clips. Rico said he'd send them out but I wasn't confident he knew what I wanted. So I called back later to double check and he assured me it was all fine, they were sending 2 corner clips for 2 bass traps. He sent it through the mail so it took another week for the corner clips to arrive which postponed my build. When the clips arrived, they were still missing one. So I called Rico again, and all he did was laugh and said he'd send another one out. Over the weekend I got no tracking number and called again Monday morning only to be told 3 different times that Rico was either at lunch, or a meeting, he never returned my call. Finally I got a hold of James who understood the situation and had them overnighted ASAP, which should've been done the first time.