Acoustimac

Excellent Product and Customer Service

Very pleased with the 3 panels I ordered. Quality products, great to look at and very responsive customer service. Highly recommended.

John ValiulisUnited States · 20 reviews · Experienced 2023-01-16 · Posted 2023-02-02

Great products, friendly and helpful company to deal with

I wanted a set of 4 acoustic panels (bass traps) with a photo art face that was not a standard offer on their website. So I called in to sales support. The person on the phone, Rico, was professional, helpful and friendly, and made me feel like a valued customer. He arranged the custom order for exactly what I needed. I also ordered a set of 10 standard acoustic panels from their web catalog. Production took a few weeks, which was reasonable. Shipping was quite prompt, with a tracking number provided. I've now received the panels. They were very well packaged, to help prevent damage during shipping. All of them look gorgeous, exactly as hoped for. I'm a very satisfied customer.

Do not order panels from this company

Do not order panels from this company. I ordered panels back at the beginning of Feb and was given no tracking number for weeks, had to call the rep and he informed me it was backorded (wouldn't you call or update your customers then?). He sends me a tracking number that is for a label that has been clearly printed and not picked up or shipped, again for weeks I have to call again. The rep informs me "it will be shipped out today and you will receive a new tracking number", never got it, never received the package meanwhile I was charged $145 back in Feb for this product that I never received. Ended up doing a charge back to my back to dispute. Terrible customer service department that was literally incompetent and all around bad business. Seriously, stay away!!

Excellent panels, exactly as described

Great panels, exact color requested, will use them as a vendor again

Great service

Great service, quick and beautiful product!

Fast turnaround

Fast turnaround, great prices, gorgeous product. I'm going to be a longtime customer.

In love

We are very very pleased with the vibrancy and quality of these art tiles. There is a noticeable difference, as far as less echoing in our waiting area as well.

Excellent product

Excellent product. Made a very big difference in the sound of the room. Panels came quickly and look amazing.

I call your customer service line and…

I call your customer service line and talk to a sales person name Joel. And he made the transaction so easy. I love great customer service!!!

Great work!

Acoustic panels custom cut as ordered. Shipped tightly wound on heavy duty pallet ensuring these delicate items would arrive from Florida to my home in Virginia intact and undamaged. Above and beyond - many thanks!

Acoustimac rep was very understanding…

Acoustimac rep was very understanding of my needs and got my order done quickly and accurately.

Happy the order, delivery and product

Happy with the website, purchase experience and delivery. I will purchase from Acoustimac again in the future.

I placed an order (Order #1105001540)…

I placed an order (Order #1105001540) and realized that i might not receive it in time. I called and who ever answered/helped me should be acknowledged for their extra effort. It was a small order, but They made sure it was processed and shipped out asap. Thanks you and will spread the word about the quality of the product and customer service. Peace, Sammy J Watson (drummer-the apex theory)

Buy it here!

This review is specifically for raw Owens Corning 703, not for any pre-made products. I built my own frames and wrapped them in fabric myself. In the past I needed to custom order Owens Corning 703 from a construction supply company, which was a huge pain. I needed to drive 40 minutes to a very unsafe area of Oakland to pick it up. With Acoustimac I got what I needed delivered to my house and shipping was also quicker than expected. I don't know what the cost difference was compared to the construction supply company but whatever it was it was completely worth it. Acoustimac also was the best price I found online anywhere. Thanks!

Satisfied Repeat Customer

I've bought many acoustic panels from Acoustimac over the years and they've always been great to deal with.

Excellent customer service!!!

Great product

Great product Fast shipping!!

Do not buy acoustic panel frames

Do not buy acoustic panel frames. They do not fit 24x24 or 24x48 panels. They are made from extremely cheap, splintered wood. It's laughable that they presume to charge what they do for these. I am floored by how abysmal a product this is. I'll be making my own frames for a quarter of the cost.

Poor quality and workmanship

Purchased 7 of the 1x1 panels. The materials have "pulls" in them and the corners of the 1x1 frames are constructed inconsistently with raised or lower corners that don't meet and make the material look like they need ironed! Instruction sheet for hanging was not readable. Nothing on website about how to hang them in a diamond shape. I'd like this to work but very disappointed in workmanship!

I had a very good experience with the…

I had a very good experience with the sales manager Eric. Took care of all the little details for me so that the process was painless. Thanks for all the help and the great products.