Everything went well
Everything went as expected. I chose free shipping, which typically takes longer, yet it was shipped very promptly. The protech mats are exceptional; they are the best mats for any purpose.
About Production Automation Corporation
Data updated- Website
- gotopac.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 67% (10/15)
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About this business
Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with.As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.
Written by the business, not verified by us.Is Production Automation Corporation legit?
Production Automation Corporation (gotopac.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Fantastic Support from PAC
Fantastic Support from PAC, David, Travis and Chase have Proven to Krypton that PAC is a critical supplier that would be very difficult to replace.
I cannot get an answer on the timing of…
I cannot get an answer on the timing of a shipment. Roughly 16 days into it, but surely there should be some info. Small order, $100, but at least you can communicate with your customer? Email is amazingly easy...
Mark and PAC are great!!!
Mark is great, such a wealth of knowledge on static control. Always eager to help and responsive even with small orders.
Quick follow up to my order questions…
Quick follow up to my order questions and quick shipping - I'm impressed.
Troy did a great job for Carlile.
Troy did a great job with the ordering the last 3 carts we have ordered.
Good atention!!
Every time I ask for a quote the answer is in time, with details and complete information; with the purchase, the same, information and product on time.
Has always been a good experience when…
Has always been a good experience when dealing with the PAC team!!!
Service is nothing to write home about
Service is nothing to write home about. I ordered a product that I thought was in-stock. It wasn't, but I never got an email telling me that but they charged my credit card. About a MONTH later their web site says in-stock, so assumed they would send it then. Several days later I asked where it was and they said they would ship it today. As of now, still no confirmation received. Unless I constantly email them, nothing happens, and their communication is very poor.
Troy Martin - above and beyond support
Troy Martin gave us amazing communication with timely replies and asked specific questions to help get our non-standard order correct. His timeliness and attention to detail are going to allow us to be successful in executing on our 3P project. Thank you so much, Troy! I wish all of our vendors had this level of customer support! This is the second MFG site I have managed where we have gone with PAC for purchasing new workstations, and I will continue to advertise PAC on future projects.
Extremely poor contact
Extremely poor contact, late shipping, no shipping until I had contacted PAC (10 working days later), and then to be told they were shutting down for good that week with absolutely no communication or off of refund or shipping confirmation.
The mat was exactly what I ordered
The mat was exactly what I ordered. The quality, thickness and size, all perfect. The mat was packaged well and I would buy again from PAC. Also, I feel your company cares a bit more than most. Thanks
Every person I communicated with at the…
Every person I communicated with at the company is friendly and efficient. Troy Martin and Travis Martin are GREAT!
Excellent PAC team service with VMI online portal
PAC team setup an easy to use and effective VMI online portal for all cleanroom supply. We are now easily tracking each item. PAC team monitors and replenish the inventory on a weekly basis. PAC team also helps to add, replace or remove items. We don't worry anymore about missing cleanroom supplies. PAC team regularly come to our lab to check and verify our inventory. Excellent service.
I get wonderful support from Cynthia…
I get wonderful support from Cynthia Blank on the items I order form her. Cynthia Blank's location is in northern CA.
Took over a month to ship
Took over a month to ship, once shipped found out it never shipped. Had to call to check on order said it would ship same day, shipped ground 3 days later. Do better.
A minimum order to do business with…
A minimum order to do business with you? Really? The first time i saw what you had that I needed, I ordered and then cancelled order because I wasn’t going to pay surcharge. Then I decided to go ahead a month later and I ordered and I had to contact you to find out status of my order, shipping, tracking. Really? First day for internet sales? Fool me once!
Reply from Production Automation Corporation2024-03-20
We appreciate your review, and we are looking into this situation. We will take the necessary actions to rectify this situation in the future. Thank you.
Excellent communication
Excellent communication, great prices
Reply from Production Automation Corporation2024-03-20
We appreciate your review! We look forward to serving you in the future!
Excellent customer service highly …
Excellent customer service highly helpful specially ( Mrs Sherry) good customer good prices fast delivery. Thanks EAS
Reply from Production Automation Corporation2024-03-20
Thank you for your business! We appreciate your wonderful review.
Very poor communication about delivery
Very poor communication about delivery timing: At time of order, all articles appeared to be available. Upon inquiry >1 week later, backorder status for several items was detected and admitted. "Late" items were cancelled (too late for required schedule), but advance-payment has not been reimbursed as of 1 week later. Still waiting!
Reply from Production Automation Corporation2024-03-14
Hello, we apologize for the delay on the backordered items. Some of our manufacturers have a longer response time. Also, your refund was submitted on 03/08 and we sent you confirmation via email. We will resend it just to ensure you receive it. Please let us know if you still have not received the refund. Thank you.
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