Great service and a great price
Great service and a great price, plus fast shipping!
Reply from Production Automation Corporation2024-01-23
Thank you so very much for your kind words and great review! We are truly grateful!
About Production Automation Corporation
Data updated- Website
- gotopac.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 67% (10/15)
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About this business
Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with.As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.
Written by the business, not verified by us.Is Production Automation Corporation legit?
Production Automation Corporation (gotopac.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Services
Great staff and services
VERY poor shipping and service
Reply from Production Automation Corporation2023-12-21
Hello Mark, We apologize that your order was a bit delayed due to the Thanksgiving holiday. We were closed Thursday 11/23 and Friday 11/24 but promptly shipped your order when we returned on Monday 11/27. We appreciate your business and again apologize for the slight delay.
Great Supplier, Highly Recommend
I love working with PAC. Andres is always very responsive and works hard to support my needs by connecting me to manufacturers to find the best solution to the problem I'm facing. PAC and Andres are also almost always able to get me great pricing on what I'm looking for and are straightforward and honest with me when they are not able to (but this has only happened once!). PAC continues to be my first stop for any equipment needs.
Travis is always helpful and ensures I…
Travis is always helpful and ensures I receive the correct filter/part when I order. I’m also kept up to date on shipping and ETA of my orders.
I was a bit worried about shipment…
I was a bit worried about shipment damage when I ordered this, but it came in a beautiful crate surrounding a substantial double layer, well packaged box. The unit works well, and meets or exceeds all of my expectations. I'm very happy with this purchase.
The static meter appears to be a very…
The static meter appears to be a very high-quality meter and has performed for us very well. The Cobra gun on loan has been used and may have seen some improvements with what we are testing currently.
Shipment was fast and product as…
Shipment was fast and product as expected.
Easy and fast shipment.
Billing issues & lack of integrety
Two things primarily. We were getting charges against the CC we provided for a multi-part order 6 months after the final receipt of the products. We couldn't correlate charges with deliveries. Were we getting scammed at that point? The second was product demos of ESD power screwdrivers. On two occasions, sales were to visit us with the manufacturers rep. Never showed.
Reply from Production Automation Corporation2023-11-15
Hello Don, we sincerely apologize for the less than satisfactory service you received. We will be addressing the concerns that you have raised and taking the measures needed to correct them.
Good selection of products
Good selection of products. Fair pricing. Nice to have a 2nd source for tools and consumables locally.
Unacceptable expiration date.
Your company supplied me with CPPS-911 that had an expiration date 40% left. When I notified your customer service, they stated that was acceptable, not to me. I will not be purchasing from your company again. You as a Company have a vivid imagination if you want me to return a product, with a 40% shelf life remaining, and pay a 25% restocking fee.
Reply from Production Automation Corporation2023-11-08
We apologize that the 40% shelf life does not work for you. If you would like you can return the product. Our return policy is stated on our website, if the product is unopened we will accept the return for a 25% stock fee, as the product is still safe and effective to use. Please let one of our customer service agents know if you would like to get the return started. Thank you.
Fast
Fast, reliable, stand behind their products
No issues what-so-ever
Fast delivery
Fast delivery. Great product!
Customer Service above and beyond.
Erwin Diaz, in customer service, helped me with tracking information. He checked on my order status, and best of all, I emailed him that one of my jackets was defective. He ask for a picture and once received they overnight one for me to replace. He went above and beyond!
Excellent service
Great communication, accurate delivery time
Good information to the buyer
some slow time hearing from you
Prompt and reliable Company
Thank you for your service! We appreciate your prompt service and getting our orders to our customers on time!
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