great customer service
Erwin was fast and attentive, great customer service
About Production Automation Corporation
Data updated- Website
- gotopac.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 67% (10/15)
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About this business
Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with.As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.
Written by the business, not verified by us.Is Production Automation Corporation legit?
Production Automation Corporation (gotopac.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Website easy to you and 99% everything…
Website easy to you and 99% everything in stock.
Erwin Diaz was very helpful in helping…
Erwin Diaz was very helpful in helping to complete our order, which arrived much earlier than expected. Thank you, Erwin!
Item was available and it shipped promptly
I got what I needed within a few days
Always very good service and excellent…
Always very good service and excellent products!
Communicative service and excellent…
Communicative service and excellent product
The cleanroom suit and hoodie worked…
The cleanroom suit and hoodie worked out fine. The boots on the other hand broke after one day use. The boots were okay, but the zippers broke right away. I had to tape the boots on for the rest of the week.
Reply from Production Automation Corporation2023-09-13
Hello. We apologize! For your inconvenience, we have sent you out a no charge replacement. We are testing more of these boots and reaching out to the manufacturer to rectify any issues. We stand behind our products and will be researching this concern.
Excellent service
Excellent service , great price and fast delivery
Our company was on a tight timeline and…
Our company was on a tight timeline and the delivery time was better than expected which was really helpful. Also spoke to an associate that had the information needed and was polite, friendly and easy to talk to.
excellent experience from order to delivery
This is the second time I have ordered with PAC and both times were excellent, from order to delivery.
Speed and responsiveness of our rep
Delayed Processing for Unknown Reasons
Confirming order
Confirming order, letting us know if color choice is not available; keeping us informed through every step of the process.
Ordering was very easy online
Ordering was very easy online. Delivery was a touch slow as compared with other online purchases, but the customer service was very helpful in explaining when the purchase would be delivered. Customer service always promptly answered my emails and showed a genuine concern to my matter.
We ordered a custom height and got the…
We ordered a custom height and got the correct configuration on time.
Nice support from Travis Martin
Overall Good experience
Product was delivered on time. Billing experience was very easy. And even extra nutserts were delivered free of charge to help us attach the table and rack to another table we had previously purchased. Overall a good experience.
Vidmar Drawer Dividers
Great service and price.
Satisfied customer
Got my products quickly.
Troy Martin was very helpful when we…
Troy Martin was very helpful when we needed to purchase another topgun air gun and filters.
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