Stephen is great
Stephen was very prompt, concise, and helpful!
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
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About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
Stephan was very helpful
Today I spoke with Lauren Carter when I…
Today I spoke with Lauren Carter when I called the sales department. I had questions about what I needed; she got them answered quickly and put together the list of items I requested. I was also glad that, as a salesperson, she didn’t blow smoke or act like she knew everything. She was comfortable checking with tech support instead of just pushing a sale. That’s what I need most: someone who treats the relationship as a partnership, not just a wallet. As I need more parts, I’ll keep trusting BOSS Laser and Lauren Carter in sales instead of grabbing the overnight “quick fix” from the brown smiley-box mega corp.
Over the top service!
I have been Using Boss Laser products for about 4 years. I have only had two issues that I needed to call Boss technicians about. The first one was handled while on the phone with the technician. The second was a lot more involved. Several emails and a couple phone calls later it was diagnosed. All the emails were not because the technician didn’t know, it was because we were running several diagnostic procedures. Chasing wires and cables, Testing pin connections, and a lot more. Stephan was very thorough in finding the problem. (X axis motor was bad). Then came the time to order parts. Lauren was wonderful. A pleasure to speak with and very helpful. 3 days later (Friday) my package arrived. Have mercy it was not the correct part. Called Lauren and let her know the problem. She came through like sunshine! Confirmed the correct part and 20 hours later the correct part was on my doorstep. How many sales people do that? Lauren does. Thank you Lauren and Stephen for getting my laser back up and running. Rock Stars!!!
Had a fire damage
Had a fire damage. Was greatly helped to find the problem and know the wire to do. Thank You!
Took issue seriously
Boss Laser Technical Support
I am so thankful for Boss Laser Tech Support! Robert was professional, timely, methodical, knowledgeable, and most importantly, PATIENT! He listened well, spoke clearly, and walked me through every step to get my laser back into peak working condition.
Alex was professional and…
Alex was professional and knowledgeable. He made the transition to new software easy. Highly recommend! Thank you Alex.
Install
Austin did a great job on our installation.
Amazing
Clear instruction, patient, understanding, and overall an amazing teacher.
Charley in tech support was very patient and helpful
Charley helped me through a tough spot. I am new to laser woodworking and engraving, so I have worked hard to learn the basics. I am also on the older side of life and struggle with keeping up with technology. When I hit a snag in setting up a camera on my new Boss Laser I reached out for help. After a bit of a wait Charley gave me a call to walk me through the set up and get me on my way.
Helped figure out the issue and come up…
Helped figure out the issue and come up wih a solution.
Austin Moss
Austin got our machine going, gave us helpful info, and knew his job. He came prepared to work and with a good attitude. Give that man a dollar.
Awesome support.
Stephen was excellent in helping me correct my problem of the laser arm not returning to 0 after a laser cut. Work great again. The only negative part is that it took a long time to first assist me however I didn’t know how busy they are and I’m ok with that cause I know busy. So thank you again for the help. Perry
Laureen was very helpful
Laureen was very helpful, kind , and helped me get to where I needed to be . Thanks for your help Laureen
Alex went above and beyond
Alex went above and beyond, and made everything seem so easy and fluid to understand! I highly recommend going through him.
Years of Excellent Service and Support
For the past 7 years the Boss Laser team has provided a great experience. Their customer service has been professional, responsive, and would find a solution to my problem. I highly recommend Boss Laser to anyone looking for a company who stands behind their customers and equipment.
Robert at the Tech Support took his…
Robert at the Tech Support took his time and patiently help me troubleshoot my laser engraver.
Robert's support with Boss LS1416 calibration
Robert is a conscientious technical support specialist who offered timely and detailed steps to help me resolve the laser calibration issues with my LS1416 Boss laser cutter. I strongly appreciate his support.
Lauren was amazing!
Lauren was amazing! I have been a Boss Laser customer for 9 years, I have never had a bad customer service or tech support experience!
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