Love our nova plus 24
Love our nova plus 24, great customer service as well
About Thunder Laser USA
Data updated- Website
- thunderlaserusa.com
- Category
- Construction & Manufacturing
- Location
- United States · Quitman
- Status
- Unclaimed
- Last 12 months
- 79 reviews
- Replies to negative
- 50% (1/2)
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Is Thunder Laser USA legit?
Thunder Laser USA (thunderlaserusa.com) has a 4.9 out of 5 rating on OK.one, based on 79 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Great job, Thunder! You built an incredible machine!
I couldn't be happier with my Thunder Laser! So far, my experience has been outstanding. The machine is truly state-of-the-art, with an impressive list of features and technology that come standard. Everything is intuitive, efficient, and designed to make production faster and easier. What's really funny is that my laser buddies now want to come over and cut and engrave on my machine because they can immediately see how much easier and more efficient it is to use! Great job, Thunder! You built an incredible machine, and I'm looking forward to putting many more hours on it.
The machine is easy to take apart and…
The machine is easy to take apart and clean. The work area is wide and the laser cut perfectly. It can do so many different materials.
Quality customer service from everyone…
Quality customer service from everyone on the Thunder team.
Purchasing process was easy and painless
Rhonda and Grant were very helpful and quick to respond to my questions. They made the purchasing process was easy and painless. Can't wait 'til I receive my unit and am able to put it to work.
I love the build quality and support of…
I love the build quality and support of Thunder laser. It is well designed and with just some basic maintenance it is a machine that will last for many years!
Fantastic machine!
Fantastic machine!! Love my Bolt!! Great addition to my shop!!
From start to finish
From start to finish, these guys made the buying process super easy. I was expecting a super long lead time, but they managed to get my Nova 63 way faster than I anticipated. Great info and support. The whole thing was simple and turn key. Highly recommend.
I can’t express enough what a game…
I can’t express enough what a game changer this Nova 35 plus has made for my small business. I was operating off of a diode laser for years and barely able to keep up with orders. That issue has been resolved, along with expanding materials i am able to work with. Thunder lasers are an impressive piece of equipment, and customer service has been amazing the few i’ve reached out. It has been a huge learning curve for me, but i’m quickly getting the hang of it. I highly recommend.
Eric listened to me so that he…
Eric listened to me so that he understood where I was at in the process. He did not try to upsell me. He was very knowledgeable and was able to give me good advice. He provided me with a quote and let me make the decision on my timeline. This is my second Nova. Glad I made the purchase.
Review for Trustpilot:Rhonda at Thunder Laser
Outstanding experience buying our Thunder Laser from Rhonda We were in the market for a new laser engraver for our apparel and personalization business, and Rhonda made the whole buying process a pleasure. She's friendly, super responsive, and never once pushed hard to get the sale—which honestly gave us more confidence in the decision, not less. What really set her apart was the time she took to answer every question we had about the Thunder Laser and its capabilities. But beyond that, she anticipated questions we didn't even know to ask. That level of expertise and genuine care for making sure we had the right fit is rare. Whether you're a seasoned business owner or buying your first piece of production equipment, Rhonda will walk you through it thoughtfully. Great experience from start to finish. Highly recommend reaching out to her at Thunder Laser.
Good purchase experience
Rhonda, the sales associate, answered my questions, sent me helpful links, provided quotes for the machines I was interested in, and was patient while updating the quotes as I made changes. Based on my research, Thunder Laser has a good reputation, so, given that and my laser engraver requirements, I purchased a Bolt Pro 36.
Incredible device
Incredible device, constructed solid and topped with all star customer service. definitely will serve me well!
This is my first laser machine and I'm…
This is my first laser machine and I'm very satisfied with service at start through selecting the right machine. still amazed by what these machines can do looking forward to trying new things with it 51/80 RF
The folks at Thunder Laser USA are very…
The folks at Thunder Laser USA are very friendly and helpful to work with during the process of selecting a laser. from Rhonda to Grant, they all care about the buyer to ensure that they fitting you with the best machine and equipment you need for your business. you can tell it truly is important to them.
The staff at Thunder laser has walked…
The staff at Thunder laser has walked me through everything. Making it an easy startup. Very professional. Great quality.
7 months in
I’ve owned a Thunder Bolt laser for the past 7 months. The machine is a workhorse and the support at Thunder USA has been great. The machine has helped produce my products with great detail and efficiency.
a bit complicated to get it started
a bit complicated to get it started, but its a great machine
Thunder Laser has been a great company…
Thunder Laser has been a great company to work with the machines the provider are excellent. I have enjoyed my machine to the fullest. Tech support has been outstanding emails are answered quickly even during off hours. My Thunder Nova Plus 24 is my favorite laser so far.
When searching for a laser cutter
When searching for a laser cutter, my main concern was customer servicem I had a LOT of inquiries. Rhonda was excellent at consistently guiding me in the right direction The resources provided are amazing and my students were able to operate it immediately without any help from me I truly appreciate the links, videos, and resources supplied.