Technical Support Specialist Robert…
Technical Support Specialist Robert helped me quickly identify the issue and was able to provide me the right resources for getting our laser cutter operational again. So a big shout out to Robert!
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
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About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
Sensor misalignment issue
Robert was on top of the issue immediately. Based on a quick video, he went right to the problem and we were able to correct/adjust and get back online.
!!Robert is the bee's knee's, arm's, and elbow's!!
A few weeks ago my machine wasn't connecting to the LightBurn Software. There was a long waiting time for a tech to get on the phone, but Robert stepped on in and helped through the entire process. He is patience, thorough, and very kind. He thought of every solution possible, until we figured out the problem. Even today he helped me again with a machine issue, and it was fixed once again. I'm very thankful more than words can express. How valuable to have a team member like that Boss Laser!!
Boss Laser and the folks there are…
Boss Laser and the folks there are great. After about six years of owning my laser I still have access to fantastic customer support & technical info.
Service tech was helpful but there were…
Service tech was helpful but there were a couple of 12-24 hour delays in response. Our machine is down and needs a new laser tube. It was implied that tube would ship same day the invoice was paid but didn't leave for 2 days.
Robert was very helpful
Robert was very helpful! I needed tech support urgently. Emily and Robert got me everything fixed very quickly!
Good response time and good follow up…
Good response time and good follow up to get answers to questions. Cian did a great job
CIAN was great to work with and helped…
CIAN was great to work with and helped walk me through steps to determine the machines malfunction and get me the parts to correct it.
Austin did a great job with our laser…
Austin did a great job with our laser set up. Professional process from start to finish.
Cian was amazing
Our service was not going well until we got in touch with Cian who turned it around for us. Cian was extremely helpful and staid on top of the issues to get it resolved quickly.
Cian is a great technician!
Cian was very responsive and provided a resolution to our issues. He is very knowledgeable, professional and had a patient attitude working with us. He provided us with a good understanding of our issues and explained how we can troubleshoot an issue in the future. He continued to provide a summary of service and followed up afterwards. He's a great representative of Boss Laser!
Outstanding support !!!
Lauren was very quick and helpful is putting together a quote and sending me the appropriate billing information. Lauren made the whole process of acquiring a new belt set for my LS1630 😊👍🏻 Thank you Lauren 😊
Austin was a pleasure to work with
Austin was a pleasure to work with. He spent the entire day at our metal shop, installing our machine and training the team. He was very knowledgeable across the board and communicated everything clearly. Any questions we had, he answered. He had a great personality and he seemed to enjoy his job. We walked away with full confidence and we’ll be using our new machine, starting tomorrow.
Austin was very professional and had us…
Austin was very professional and had us dialed in and laser cutting different materials very quickly and efficiently. Very satisfied customer.
Fast And quick
Very patient
Cian was very patient, answer all my questions.
Robert was amazing once we got on a…
Robert was amazing once we got on a phone call and got it figured out. The shipment didn’t come with everything needed.
I was able to reach Austin by text in…
I was able to reach Austin by text in the middle of my work day, and via video call I showed him the issues we were having. Within an hour he helped diagnose the issue and create a working solution. We were back in production with minimal downtime. He is a wealth of knowledge and whatever you're paying him, you should double it!
Heather was super helpful in looking into our payment
Heather was super helpful in looking into our payment issue. She was quick to response.
Robert in tech support did a great job…
Robert in tech support did a great job analyzing my problem. He also got my needed parts shipped out to me. Very helpful.
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