Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
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Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems.
Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.
We're early in our use of the Boss LS-3655 105W laser. We're still running test jobs and dialing in the material settings. So far the machine is working well.
When we engage their customer service, it's been very responsive and helpful, with a special shoutout to Robert! He's been fast, clear and spot-on with his guidance.
The one improvement Boss needs is in their documentation: it is OK and gets us through the majority of questions, but it has too many small mistakes like missing words, unclear image references, illogical statements, etc. The machine and service are high-end, but their documentation is not nearly as good.
I’m the third owner of a 9.5 year old LS1630 that was sold as non-working. Once I fixed what I could I turned to Boss tech support, and Stephan answered my questions and got it running correctly. Amazing they still support old equipment and don’t charge to do it!
Danny Montilla was GREAT. Amazing knowledge, great understanding of our issues and have fantastic feedback as to what caused our issue so we can try to avoid this happening again.
We figured out what I need to order and Danny got us hooked up very quickly.
Thank you for taking some stress off my day, Danny!
Danielle Miller
I contacted Boss support because I could not get my LS2014 aligned. I honestly was expecting someone to just send me instructions to get it right but was very surprised when Cian walked me completely through it on the phone. He was very helpful and patient throughout the whole process. I felt as if I was the only ticket he had for the day and I never felt hurried.
Paid $900 to be forgotten by scheduler, resolved by product relations.
Paid $900 on the 4th of March to be scheduled for machine maintenance. They didn't contact me about scheduling until the 13th, only after i reached out to verify i was scheduled. Now it's the 16th and i'm still not on their maintenance schedule and i'm out $900. No one at boss laser seems to care or be helpful enough to schedule a maintenance appointment. My laser has been down for more than 2 weeks and i'm fighting to just get on the schedule AFTER paying.
Update:
They reached out and were able to make it out sooner. They also provided me with a free lens for my trouble. The tech they sent out, Robert, was incredibly helpful and knowledgeable.
Robert in LS technical support was very helpful in understanding the speed necessary to help get a machine up and running in a world where time means money.
The USB drive that arrived with my machine was corrupted and Robert helped to get me the files I needed and even helped to install the files I needed to get rid of the backlash I was experiencing upon initial setup.
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