Austin did a great job diagnosing and…
Austin did a great job diagnosing and fixing our machine.
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
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About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
Laser fix
Austin has been great to work with. He came in and took care of our issues quickly. Was great to work with.
How informed and quickly the Boss Laser…
How informed and quickly the Boss Laser team responded. They were quick to assess the issue and give me a quick and easy fix.
Install Experience
Austin and James were our install techs, they did great! Showed up early, were able to walk through all the problems and worked with us while we shuffled things around to make this project a success. They left the job site clean and took time to clean the machine before they left. Thanks for getting our machine ready Austin and James! -Job Concepts LLC Fort Smith Arkansas.
The attitude was great
The attitude, and willing to help you.
Robert resolved the issue and was very…
Robert resolved the issue and was very knowledgeable
Robert Callaway responded to my request…
Robert Callaway responded to my request very quickly!
very helpful
very helpful, robert was quick to respond and gave us all the information we needed to solve the problem we were having.
Robert actually called us back in a…
Robert actually called us back in a timely time frame with the needed information.
Stephan was very helpful and prompt
Stephan was very helpful and prompt. He always goes above and beyond when he helps me!
Stephen gave me some items to check and…
Stephen gave me some items to check and sent me a trouble shooting guide, which when followed took me right to the problem !!! Power back and we're back in business.... Thanks Stephen for your expertise... Blessings, Bill
Excellent technical support
Excellent technical support! Robert who is one of the lead support techs did a super good job or helping and guide me thropugh the process. It turned out was just a simple default setting but one I would have spent days researching. With his help it took under 15 minutes. Great job Robert Thank you Ken Burstall
The technician Cain was patient and…
The technician Cain was patient and helpful, and resolved our issue.
Response was fantastic. Response time slow.
Response was fantastic. Response time was terrible. Took 2 days to get a reply email from tech support, and another 4 days for warranty parts to ship. I expected a quicker response, and Boss should have shipped FedEx express. Lost a week of production for a simple warranty item.
Robert responded quickly and got the…
Robert responded quickly and got the part I needed within a few days.
Fast Solutions
The turnaround time on my information request was very fast. Robert (Lead Technical Support Representative) was excellent at providing me with the solutions I needed.
Great tech support
Great tech support. Very helpful.
Great experience with Cian
I had a great experience with Cian, Technical Support Specialist at Boss Laser. We ran into an issue with our LightBurn license key and software update, and he was extremely responsive throughout the process. He quickly provided all the necessary information and guided us clearly, which helped us resolve the issue without delay. His professionalism, efficiency, and fast communication made a real difference. Excellent support overall—thank you, Cian!
Correct attachment being shipped out in…
Correct attachment being shipped out in a timely manner.
I'm glad the power supply was covered…
I'm glad the power supply was covered under our warranty. After all it is a relatively new machine. This is the first few months we used it.
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