Cian did a great job walking me through…
Cian did a great job walking me through potential issues to help me solve a problem with one of the power supplies.
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
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About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
Superb customer service
After some laser trouble, I reached out to bosslaser and Stephan helped me every part of the way. Great customer service. If I have any issues I’ll reach out again.
Helped solve a problem quickly and…
Helped solve a problem quickly and successfully.
Responded quickly and found the part I…
Responded quickly and found the part I needed
Great customer service!
Good Customer service
I have a LS 1420 and 1630
I have a LS 1420 and 1630. Dan and Cian addressed and assisted me in tuning up my 1630. They quickly responded to my call and were excellent resolving my issues. Thanks again fellas. Mike Runyan.
Helped me log into Lightburn so I could…
Helped me log into Lightburn so I could use my BOSS LASER.
Customer service is ALWAYS fast and…
Customer service is ALWAYS fast and friendly, and work with you to problem solve the issue...usually user error on my end. So glad I went with Boss Laser 7 years ago.
Cian and Charley went above and beyond…
Cian and Charley went above and beyond creating me a video to help with my Gantry Alignment. Thank you
We got great satisfaction from the…
We got great satisfaction from the team. The questions I had were answered to my satisfaction. And we were able to proceed further with the info provided.
They set me up to succeed in repairing…
They set me up to succeed in repairing my engraver gave me more information than I needed
Dorian
Dorian, has been great with explaining in detail all the information I needed. He has been very quick and getting back to me when I reach out for anything. I was worried about the tech help at Boss Laser in the beginning as I had some bad experiences but now dealing with Dorian. I'm so glad I went with a Boss Laser then buying another AP Laser. Thanks Again !
Robert was very helpful in diagnosing…
Robert was very helpful in diagnosing my issue and quickly shipping me a replacement part
A QUICK RETURN OF MY CALL AND A…
A QUICK RETURN OF MY CALL AND A KNOWLEDGEABLE TECH
Smooth setup
Austin set up our machine he was very professional and helpful. Machine was setup and questions answered like a true pro. We have been running lasers for 28 years and this was the best service we have had from any laser company. Advanced Cutting
Stephan sent a great video that fixed…
Stephan sent a great video that fixed my problem. Thanks Stephan
Fast response
You all were super fast in response and solved our problems with a quick email
My experience was great because…
My experience was great because everything that I asked to get done was solved.
AMAZING SUPPORT< got me up and running…
AMAZING SUPPORT< got me up and running ASAP THANK YOU
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