Support can take some time to get back…
Support can take some time to get back to you, but they are very good and attentive. Robert from support solved our issue with the Boss HP2440 very efficiently
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
Do you own BOSS LASER? Claim this profile for free and start replying to reviews.
About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
very helpful
Amazing customer service
After an unfortunate self induced mishap I left my laser completely into. Working with Robert I was able to troubleshoot and all my issues and get parts on order and replaced super fast. I feel Robert went above in beyond working with my availability and limited communication abilities to get me all the information I needed. Greatful for all the support to get me back up and running as fast as they did.
It took about 3 days to get a call back…
It took about 3 days to get a call back but the tec. was very helpful and made sure he answered all the questions i had.
Stephan is my hero
Stephan is my hero! Her was very knowledgeable and patient as he quickly troubleshot and fixed my problem. Made a huge difference for my weekend production plans. Thank you!!!
made laser work
Great Experience!
Boss has been great to work with. Austin came out for our machines start up and was super knowledgeable and great to work with!
Austin and James showed up and had our…
Austin and James showed up and had our issues handled in under an hour. They took care of some problems we didn't even have a work ticket for. Very polite and courteous. Thank you!
Quick answers to our software issue
Quick answers to our software issue. Got us up and running again quickly.
The technician was very helpful and…
The technician was very helpful and knowledgeable without sounding like he was following a troubleshooting script.
GREAT Customer Service with Robert and Co.
I worked with Robert, the Lead Technical Support Representative, on an issue with my Evo desktop laser. He was very prompt with replies, gave me great advice on troubleshooting, and took care of myself and my students to get a great machine in our hands. I chose Boss because I had positive previous experiences with their machines and because of the awesome customer experience. Cannot recommend them enough for the work Robert and the team put in to go above and beyond to make things as they should be. Very satisfied customer and will purchase from again in the future.
Robert and BOSS Laser are Outstanding
Here’s a polished review you can post: I’ve worked with a lot of equipment manufacturers over the years, and I can honestly say that BOSS Laser sets the standard when it comes to customer support. Their technical support team is phenomenal, and Robert deserves special recognition. He is knowledgeable, patient, and genuinely committed to helping customers succeed. What impresses me most is that they don’t rush you off the phone or send you links to figure things out yourself. They stay with you, step-by-step, until the problem is solved and you’re back up and running. In the laser business, downtime costs money, and having a company that stands behind its products with this level of support is invaluable. Every interaction I’ve had with BOSS Laser has reinforced why I chose them in the first place. If you’re considering a laser machine, don’t overlook the importance of post-sale support. The machine is only part of the equation. The support team at BOSS Laser, especially Robert, has been outstanding. I couldn’t recommend them more highly.
Stephan provided great information…
Stephan provided great information quickly.
The tech support person got to the…
The tech support person got to the problem immediately and fixed the issue in about 30 seconds. Great job.
Excellent tech support
Excellent tech support. extremely helpful.
I've worked on different brands of…
I've worked on different brands of lasers over the years, and I can honestly tell that Boss Laser is the worst quality product I've ever encountered. It has been nothing but one problem after another from day one. The manual is seriously lacking in information and troubleshooting guides. They claim they are american made, but it's all cheap chinese equipment. I know they are cheap machines, but they're cheap for a reason. Think twice before buying this piece of junk.
Very helpful tech support
I had an issue where my laser was not firing, and after exhausting the troubleshooting guides and what I could find on-line without resolve. I had to reach out to tech support. They responded quickly with a very thorough walk-thru guide which was able to pinpoint my probelm. It turned out to be a relatively simple fix in the end.
Quick response and helpful
Quick response and helpful, even though it was a Lightburn update issue, Dorian was right on with his recommendation. Thank you!
Technical Support Rep Dorian
Technical Support Rep. Dorian was extremely helpful when it came to providing me with the resources necessary to repair the unit we have at our facility. His responses were prompt and he provided plentiful documentation. Not that I hope it breaks again but I know who to go to now.
Working with Dorian was an absolute…
Working with Dorian was an absolute pleasure. He was thoughtful and engaging, fixing our software lockout issue (alarm shut down due to cutting aluminum). He worked with the manufacturer to secure the most up-to-date solutions, then returned our calls and got us up and running quickly. Thanks again Dorian, from the team at Humble Beginnings Custom Works.
interplas® - (International Plastics)
Service Caster
Leapin' Lizard Labels
Flashbay
TadiBrothers
TentCraft
Dennehey Design
Thunder Laser USA