Cian - good customer service/easy detailed walk through
Cian was my customer service rep and did a great job helping me trouble shoot, explain the steps clearly so we could efficiently get my machine back up and running. Thanks again!
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
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About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
Stephan help me locate the correct…
Stephan help me locate the correct touch pad I needed for my machine. He was very prompt in his replies and I was able to have the part picked up without any delays.
very responsive
very responsive. Quickly got to the problem
Great customer service
I have had great experiences with Boss Laser and I haven't even gotten my laser yet. I reached out by email to tech support with questions about environment, transport etc. I was answered very promptly and given very detailed instructions. I then spoke with Stephan by phone and he was very knowledgeable and friendly. He answered all my questions and put me at ease with my purchase. I am very happy with the customer support and my experience with Boss Laser.
Issue Resolved
We resolved the problem without a lot of drama, Stephan knew what to do and got it done. These reviews every time anyone does anything are the most irritating thing about the experience. clearly you have no confidence in your staff. They're doing much better than management.
Answers about lens placement in the nozzle
My question was answered with the information I needed.
CIAN WAS THE BEST!!
Cian was amazing in the whole process of getting my machine back up and running, Boss Laser and their team will be forever my go to for laser needs!
Once they called
Once they called, the experience was quick and resolved the problem
Tech Support from Robert was very much…
Tech Support from Robert was very much appreciated. Love both my machines. The CO2 and the fiber laser are doing the job.
I love Boss Laser
I love Boss Laser! I was surprised today (Saturday) when I got a call back for a slight technical issue I had with a sensor. Robert was great. He and Dorian have always been there for me, and especially .... on a Saturday. Thanks guys for good service and support.
Always responds with an hour of…
Always responds with an hour of emailing tech. Tech is always very polite and walks you step by step
Excellent technical support
Technicians are competent and efficient. Stephan helped me tremendously! This is one of the reasons that I like BossLaser. They backup their work, they follow through on questions, and they know what they're doing. Super equipment and software, I've been using my HP2436 for over 8 years, it is a workhorse.
Roberts was very helpful
Roberts was very helpful. Gave me some good ideas on diagnosing my chiller issue.
Great customer service
Dorian was extremely helpful!
poor communication on schedule
It has been a struggle to receive clear schedule and timelines for our machine delivery and set-up. questions are repeated before answers are received and incomplete answers are given.
Robert called and took care of the…
Robert called and took care of the problem.
Tech support was very helpful and…
Tech support was very helpful and prompt.
Quick Help
Dorian was quick to help with a replacement part and quote! Thank you!
Great product and extremely helpful…
Great product and extremely helpful service department.
Dorian was very professional and yet…
Dorian was very professional and yet very personable. He diagonised my problem, and fixed it in just a few minutes.
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