Service Tech advice
Robert was very helpful in finding the solution to my Laser firing issue. The only problem I encountered with Customer Service was the wait time. It took three Service calls over a two-week period to get a response back.
About BOSS LASER
Data updated- Website
- bosslaser.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 25% (1/4)
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About this business
Established in 2012, Boss Laser is a 100% USA based company and has been attributed an accession number by the FDA recognizing them as the manufacturer. Boss Laser takes client reviews seriously supporting clients in acquiring a value packed laser engraver or cutter machine for their unique application. Whether it's laser fiber laser metal cutting, marking, welding - or Co2 laser cutting, engraving, or marking, we offer a machine to help you advance your dreams. Boss' laser machines are USA designed and engineered in house with the intent of providing clients unparalleled value backed by full time service and support.
Written by the business, not verified by us.Is BOSS LASER legit?
BOSS LASER (bosslaser.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing exceptional technical support, guiding users patiently through every single step of the process. Consumers note that the overall service is extremely efficient, featuring remarkably quick response times and very smooth troubleshooting sessions that successfully resolve problems. Though some customers were dissatisfied with shipping delays, missing components, and overall difficulties regarding equipment quality and handling heavy machinery. A few people also mentioned experiencing occasional long wait times to receive an initial response or get assistance from customer support teams.
Auto-generated from all reviews of this business. For reference only.What people say
5 STARS!
Response was courteous and in a timely manner. No complaints here.
Fixed!
Cian gave me easy instructions and descriptions to help me fix an alignment issue with my table. He sounded very knowledgeable and led me to fix my issue quickly.
Excellent customer service
Having Austin come in and set up our laser was a great experience. Austin came in and got right to work. He was very knowledgeable at his task and had great input on equipment placement and what would work best for us. Austin was definitely a pleasure to work with.
My experience with boss laser support…
My experience with boss laser support has been exceptional. They are responsive and it was very easy to get my problem resolved. The support person was extremely helpful and informative.
I called twice and after the second…
I called twice and after the second voicemail I left I got a call from one of the tech’s. He was extremely helpful and answered all my questions. I was rushed because I was at work- and said he would do his best and try to get my order in before I had to go back to work. He said that he would send me videos in order to complete my repair.
Alex is super friendly and very…
Alex is super friendly and very helpful. We enjoyed our training to the fullest. Highly recommend him.
Poor Customer service by the sells team…
Customer service by the sells team needs to be dramatically improved, a lot of mistakes occurred: the equipment was shipped with missing components, the equipment was shipped to the wrong address despite being clarified more than once, then they shipped the missing glasses again to a wrong address I ended buying glasses from other source because theirs were never shipped to the right address, large delays to get answers, wrong terms accepted by them and building of the equipment was delayed. The equipment doesn't work with ezcad; 3 computers were used to try it, none of them worked, ezcad always started in demo mode, several procedures tried, it worked only with Lightburn hopefully it is not expensive. This kind of experiences prevent me from buying another laser from them.
Great response time
Great response time! Went thru diagnostics in record time.
Tech Support - Cian
Contacted tech support and received grade A support from Cian! Someone needs to give that man a raise. He had lots of patience and was very professional. In the end everything was taken care and high hopes for the warranty items to come in and install onto our machine. Looking forward to having our BOSS LASER back and operating.
This product is a scam
This product is extremely extremely heavy, hard to run, you need to pay for the programs and don't have clear instructor how to maintaintain the MACHIN. The wires were cut off from the inside, and they couldn't help us repair them. I won't recoment to buy this laser much. Trust me you’ll regret.
Reply from BOSS LASER2026-07-01
Notice: This reviewer has not been verified as an actual customer and has not responded when asked to confirm their experience.
Quick tech help
Robert, Gave pretty quick response and helpfully information.
Im always nervous putting in a ticket…
Im always nervous putting in a ticket bc of response time. Would be my biggest complaint in the company. But this time wasn't that bad.
Customer service was 10/10
Customer service was 10/10. I bought this laser back in 2021, didnt realize it had lifetime support. The phone conversation, and then the follow up from the tech and help/ guidance was speedy, profesional, and incredibly helpful! Cian was great!
Great knowledge
Robert was very helpful.
Robert was our tech and he was very…
Robert was our tech and he was very patient and helpful. We love our laser and appreciate all the help! Shar Courtney Bevil
Great Technical Support and Fast Response
I was having issues with my laser not working, Robert was a huge help. He responded to my emails quickly and walked me through the problem until we figured out why the machine was not firing. Thanks to his help, I was able to get my laser back up and running. I really appreciate the great customer service and quick support.
Cian was extremely helpful
Cian was extremely helpful with helping us troubleshoot our Boss laser. We had an issue with the laser not firing, and with Cian’s prompt help providing troubleshooting documentation, and also sending us a replacement cable swiftly, we were up and running with little downtime. Thank you!
Had a minor issue with my HP and left a…
Had a minor issue with my HP and left a message for tech support. They contacted me within an hour via phone. Very happy
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