United States
Customer service was 10/10. I bought this laser back in 2021, didnt realize it had lifetime support. The phone conversation, and then the follow up from the tech and help/ guidance was speedy, profesional, and incredibly helpful! Cian was great!
AVOID – GHOSTED! We placed and paid in full for this order on February 3, 2026, 1 month before needed. After not receiving a proof, we followed up and received one on February 11. We then requested status updates on February 17 and were told they were “doing their best, let you know ASAP" In an effort to meet the deadline, we agreed to skip the physical proof on February 20. By February 25, after run around, we CC’d every available contact at the company. We got "high volume and delays," along with a promise to “do their absolute best to ship soon.” Phone calls went straight to voicemail. The issue was escalated to “Ron,” (Feb 25) who committed to providing an updated timeline and shipping confirmation within 24 hours — one week before our event. No follow-up. No update. No communication. We are now disputing the charge. Had delays been communicated honestly at any point, we could have sourced another vendor. In an event-driven industry, lack of communication is unacceptable.